What our Customers say...

Water Damage Testimonials

We were unfortunate to suffer from a major plumbing overflow in a rental property that we own. But no fear...SERVPRO of Johnston County came to the rescue! From the first phone call they were at the property within an hour, and quickly started the process of drying out the house. The house needed extensive repairs and they managed the entire process from beginning to end, delivering practically a brand new house at the end. Lisa was our project manager and work tirelessly to complete the project to perfection. She is one hardworking women!! Lisa, James and the rest of the team did an excellent job and I highly recommend them.

We moved into our house 10 days before Hurricane Irma hit and we ended up with 30" of water surrounding the house and in our crawlspace. Before the water even receded I was on the phone calling every SERVPRO franchise in Jacksonville, FL to try to get on their schedule. Luckily, SERVPRO has set up a centralized "Storm Team" center and were dispatching crews from all over the country. We were fortunate enough to get a crew from SERVPRO of Johnston County. James and his team showed up a few days after the storm and got to work right away. They had to muck out all the sludge left after the waters receded as well as all the ruined (brand new) ductwork and 100 years worth of random debris left by the previous owners. It was nasty, smelly, awkward to get to and soaking wet. They worked tirelessly from morning until late at night in horrendous conditions but always took the time to carefully explain what was going on and answer any questions we had. After 5 days we had a clean and dry crawlspace with a vapor barrier. It was much cleaner than when we moved in so we are very, very happy!

SERVPRO of Johnston County will always be my first call when I have problems at my home. They are efficient, effective, compassionate, professional and most importantly caring. When your home has a problem that you cannot fix, you want someone who is able to do the job, do it quickly, do it right and who knows it is a hardship and can be emotional. SERVPRO of Johnston County's can help you and make you feel like everything will be okay. I cannot say enough good things about this company!

My Mom and I had the pleasure of working with SERVPRO of Johnston County this summer after she had a leak in her hot water heater. We were very pleased with the job they did and the employees were very easy to communicate with. We would recommend them to our friends.

SERVPRO of Johnston County helped us immensely in a time need. I was traveling to work when my wife found water on the floor and contacted our insurance agent who recommended SERVPRO. Crew’s came twice within the first 12 hours of the initial flooding. We used their mitigation services and their affiliated GC to help with the restoration. SERVPRO of Johnston County turned our “emergency" into a blessing, turning our situation around quickly. We would highly recommend SERVPRO of Johnston County.

I just wanted to let all the staff at SERVPRO of Johnston County know what a great job they did on the recent services they provided. They have provided excellent service several times at our house. Aaron and his employees are always at our house almost as soon as we call. The staff is very friendly, punctual and they are very good about keeping everything clean. I would highly recommend them to anyone I know. Sincerely, very happy customers!

SERVPRO of Johnston Co. came to our rescue on a Sunday night of a holiday weekend. We had a water damage disaster, called and they arrived within 30 minutes. They were professional, hardworking, knowledgeable, friendly and dependable -- enabling us to open for business Monday morning. SERVPRO's exceptional service was a great value, and I highly recommend them.

My emergency occurred on a Sunday, and SERVPRO arrived within a couple of hours. Andrew was professional, courteous, and took the time to explain the process to me. He also was in daily contact with me explaining the progress of the drying process and what steps would likely need to be taken in order to restore my home to its original condition. My experience with SERVPRO was nothing less than outstanding, and I would recommend them to anyone needing professional mitigation services.

We had an incredibly positive experience with SERVPRO of Johnston County. They were all helpful and encouraging. We found a serious leak coming from an enclosed wall in our master bath. The experts at SERVPRO assessed the damage and got started immediately, keeping us updated daily. They were professional and courteous, even got to know the family dog! While we hope to never have another disaster like this, if we did, we would absolutely be in contact with SERVPRO of Johnston County!