Recent Why SERVPRO Posts

Why SERVPRO of Johnston County

7/7/2020 (Permalink)

When your home or business has a disaster strike you want to know you are being taken care of by an elite team of professionals. That is made even better when the professionals are your neighbors in Johnston County.

We pride ourselves on our top notch training and expertise. Our team members are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The IICRC is the governing body that sets the industry standards for our services.

When you combined SERVPRO of Johnston County’s top notch training and knowledge with the fact all of our team members live in Johnston County you get the experience of neighbors helping neighbors. There is nothing better than quality service, knowledgeable team members, and a neighbor helping neighbor mentality.

SERVPRO and Certifications

5/29/2020 (Permalink)

Did you know SERVPRO of Johnston County takes training very serious? We take pride in knowing that our team members have the best training in the industry. Our team members receive SERVPRO training to ensure they know the SERVPRO way. They also go to IICRC for training and certification. IICRC is who sets the industry standard for techniques and materials used during disasters.  

We pride ourselves on having the most up to date knowledge of responding to a disaster. By having our team immersed in the best and most up to date practices we can ensure that each and every customer gets the best service.

We strive to give all of our customers the best service and the peace of mind that comes with having a highly trained and certified team working for them.

Why SERVPRO of Johnston County

4/3/2020 (Permalink)

People only see how responsiveness to their disasters SERVPRO of Johnston County is. Our customers do not see the morning training sessions in our office, the IICRC classes our team members take to ensure the latest industry standards are being taught and implemented. When we walk on to a job of any size our customers know our team members are trained and capable of performing services to the highest of industry standards.

We take training very seriously here at SERVPRO. We are proud to say that we follow the IICRC standards of mitigation and remediation. These are industry standards set to ensure each customer is receiving the same level of service. That is the SERVPRO of Johnston County way; "Like it never even happened."®

Faster to Your Disaster

3/30/2020 (Permalink)

All too often we receive calls from customers just returning home from fun and relaxing vacations only to find their home has sever water damage from an event while they were away. Each time we are quick to respond to the job and are able to begin the process of drying and cleaning up these home to prepare for the restoration process. With this happening so often we’ve come up with a checklist to help other families do all they can to prevent such disasters.

To avoid the possibility of a water disaster while you’re on vacation:

Unplug all small appliances and electronic devices. Except those you use to monitor your home such as security lighting timers

Never run your clothes dryer when you’re not at home

Put the water heater in “vacation” mod

Turn OFF water valves to the

  • Dishwasher
  • washing machine
  • sinks
  • toilets

Set your thermostat to a temperature closer to outside temps - warmer in the summer, cooler in the winter

Make sure your smoke detectors are working properly

Leave your emergency contact information with a neighbor

We are here to help SERVPRO® of Johnston County call us 24 hours a day at (919) 359-2599

SERVPRO to the rescue

3/19/2020 (Permalink)

SERVPRO truck and trailer in front of a business SERVRPRO of Johnston County's truck and trailer in front of an emergency loss on Wednesday night.

On March 18, 2020 SERVPRO of Johnston County responded to an emergency call that came in at 8:05 pm. Our mitigation manager and a crew quickly mobilized and responded to the water disaster. Once arriving on site they were able to help put a plan together and begin mitigation the damage. Our team began the extraction process with two portable extractors and our truck mount extractor.

Once the standing water had been extracted and the business was safe, our team was able to start setting drying equipment. These dehumidifiers and air movers are going to be what dries the existing materials and structure.

Today our crew will be back out the business to check the drying progress and make adjustments to the equipment as need to get the best drying results.

Our response to a disaster is the same no matter if it is a home or business. We take each and every loss seriously no matter the size. You can count on SERVPRO of Johnston County for every disaster.

Preparing your home for vacation to prevent disasters

5/1/2019 (Permalink)

Last week we received two emergency water loss calls back to back from customers just returning from their Spring Break 2019 vacations. One was caused from a faulty toilet water supply line, the other from a ruptured water heater. We were quick to respond to both jobs and were able to begin the process of drying and cleaning up these homes to prepare for the restoration process. We are well on our way to returning these homes “Like it never even happened.” However, we know that these families would have preferred these disasters never happened in the first place. So we’ve come up with a checklist to help other families do all they can to prevent such disasters.

To avoid the possibility of a fire or water disaster while you’re on vacation:

  • Unplug all small appliances and electronic devices. Except those you use to monitor your home such as security lighting timers.
  • Never run your clothes dryer when you’re not at home.
  • Put the water heater in “vacation” mode.
  • Turn OFF water valves to the
  1. dishwasher
  2. washing machine (FYI washing machine water supply hoses need to be replaced every 7 years).
  3. sinks 
  4. toilets
  • Set your thermostat to a temperature closer to outside temps (warmer in the summer, cooler in the winter) but which still protects your plants, pets and furniture. We recommend 82° in the warmer months and 60° in the cooler months.
  • Make sure your smoke detectors are working properly. 
  • Leave your emergency contact information with a neighbor. 

We are here to help SERVPRO® of Johnston County call us 24 hours a day at (919) 359-2599

A plan for business owners to prepare for unpreventable disasters

4/5/2019 (Permalink)

An average of 50% of all small businesses never reopen their doors after facing a water or fire disaster. Yet, many small businesses don’t have an emergency response plan in place to minimize the impact of a such a disaster. SERVPRO® of Johnston County can create a completely free of cost Emergency Ready Profile for any business, large or small.

With the SERVPRO® Emergency Ready Profile:

1) You’ll have an immediate plan of action at your fingertips. The SERVPRO®Emergency Ready Profile will be available to you as both hard copy and digitally, so that you have access to important emergency information about your building. Whether you own or rent your space having an SERVPRO® Emergency Ready Profile will save you time, money and headache should a disaster occur. 2) You’ll know where to find the utility shut-offs. Depending on the size and nature of a disaster, it might be imperative that somebody immediately shut off the gas, water, and/or electricity. During the SERVPRO® Emergency Ready Profileappointment we will tag and photograph each shut-off valve location. The profile will also note anything special about their locations. 3) You’ll have access to all your information in one place. Your SERVPRO® Emergency Ready Profile will contain: a) all the numbers you’ll need for utilities, insurance and local authorities. b) The age of your building as well as materials used.c) Parking information for emergency services.

 If you’ve never thought about creating an Emergency Ready Profile now is the time to start. Because disaster rarely offers a warning, you don’t want to be caught off-guard when it strikes. Call Your SERVPRO® of Johnston County to get your personalized Emergency Ready Profile today!