Recent General Posts

The A,B,C’s of being A Production Technician at SERVPRO® of Johnston County

7/23/2019 (Permalink)

Our AMAZING production team!

Here we “grow” again! We love our current technicians here at SERVPRO® of Johnston County and so do our customers and clients. So much so that we’re growing our team of technicians! Exciting times here in Clayton NC! 

As you might imagine the job of a SERVPRO® of Johnston County Production Technician isn’t for the faint of heart. However the pay is good and there is potential for growth. Add to that the bonus of working with an amazing fun team and being the hero on somebody’s worst day! 

 So when we’re interviewing candidates here’s the ABC’s of what we’re looking for…

 #1 – Adaptable - adjective

  • Capable of being or becoming adapted to new or varying situations.

“A Production Technician at SERVPRO® of Johnston County needs to be adaptable to situations from the dirty to the mundane. On any given day they may go from cleaning smoke and soot from a fire job to a water loss job extracting water and setting equipment to dry out. Or they may be shoveling out after a sewage backup or cleaning mold growth or moving contents from a home or business after a fire or water loss.  Any of these situations may require our technicians to work in a tight crawlspace or attic or may require they perform demolition or any combination of the aforementioned.” 

#2 – Aptitude - noun

  • inclination, tendency  
  • capacity for learning 
  • general suitability 

“A Production Technician at SERVPRO® of Johnston County needs to have an aptitude for general cleanup and construction; Needs to be capable of learning industry specific applications and systems and; Needs to be suitable to the physical demands of the required duties.” 

#3 – Attitude - adjective

  • a mental position with regard to a fact or state. 
  • a feeling or emotion toward a fact or state. 
  • a bodily state of readiness to respond in a characteristic way to a stimulus (such as an object, concept, or situation).

“A Production Technician at SERVPRO® of Johnston County needs to have a positive mental attitude when working with customers in crisis; when working on a large job and; when working during inclement, cold or hot weather.”

#4 – Awareness - noun

  • the quality or state of being aware knowledge and understanding that something is happening or exists.

“A Production Technician at SERVPRO® of Johnston County needs to be aware of their surroundings in their words, deeds and actions, for safety, successful job completion and customer service and satisfaction purposes.”

#5 – Balanced - adjective

  • being in a state of balance having different parts or elements properly or effectively arranged, proportioned, regulated, considered, etc. 

“A Production Technician at SERVPRO® of Johnston County needs to be able to balance home and work life to accommodate for on-call schedules, home life and personal recharging activities.”

#4 – Bright - adjective

  • intelligent, clever
  • auspicious, promising 

“A Production Technician at SERVPRO® of Johnston County needs to be able to use their resources to figure tricky situations out.”

#4 – Communicate - verb

 transitive verb

  • to convey knowledge of or information aboutto make known. 
  • to reveal by clear signs. 

intransitive verb

  • to transmit information, thought, or feeling so that it is satisfactorily received or understood by two or more parties.

“A Production Technician at SERVPRO® of Johnston County needs to be able to convey relevant information to customers, teammates and superiors, either verbally or using written communication. Our technicians also need to excel at listening during training, when with customers and when working with teammates and superiors.”

Financing now available

3/5/2019 (Permalink)

Greensky Financing

Disaster often strikes at the most inconvenient time. I have yet to speak with a homeowner that was completely prepared to deal with the aftermath of storm, water, fire or mold damage. Even with superior insurance coverage you may have to cover a deductible. And you may or may not have the emergency funds to cover that deductible. Or, perhaps, since your home is already torn up, now would be the perfect time to upgrade to those finishes you’ve been dreaming of but the insurance only allows the funding to replace what you had before and you just don’t have enough stashed away right now.

Well…we have an option for you…

We can now offer an avenue for you to finance the repairs and restoration for your home. Go to to learn more!

Call us SERVPRO of Johnston (919) 359-2599

An Ounce of Prevention is Worth a Pound of Cure- Preparing Your Home for the Coming Cold Months

11/27/2018 (Permalink)

Benjamin Franklin famously advised fire-threatened Philadelphians in 1736 that “An ounce of prevention is worth a pound of cure.” Clearly, preventing disasters is preferable to living with the aftermath, but to what extent can we protect our homes from natural disasters? Winter is coming so what can you do this fall to prepare your home and property to prevent as much damage as possible?

  1. The bulk of calls we receive in winter stem from exposed water pipes. The worst of these come from unconditioned spaces like attics, garages and crawl spaces. So this weekend check your crawlspace, your attic and your garage for exposed pipes. Insulating pipes is an easy enough job for the typical homeowner to tackle using spray insulation foam for pipes or foam tubing you can find at your local hardware store. Or, you can hire a handyman or plumber to tackle this chore. Check the condition of the pipes and insulation yearly. Pipes and fittings wear out over time. Replacing worn out pieces before failure is a huge cost saver.
  1. Check to make sure your outdoor garden hoses are disconnected and insulate the hose bib from frost.
  2. Check to make sure your attic is insulated to the proper R rating.  Then, check to make sure the water supply pipes are insulated and that the insulation tubes, or foam, are well secured and in good condition Check for cracks, splits or weak areas in the tubing or foam.
  3. If you have a crawlspace close the vents from the outside. Then go into your crawl space with a good flashlight and check to make sure those water pipes are insulated and that the insulation tubes, or foam, are well secured and in good condition.  Keep your heat on during the coldest months, even if you’re going away. You can keep it lower than when you’re home to save on energy costs, but make sure to open up cabinet doors on outside walls where there are water pipes just in case there’s a cold snap while you’re away.
  1. Get a fall/winter tune up for your furnace and change your air filters. Your HVAC contractor will make sure all the parts are in good working condition so you don’t lose heat when you need it most. Changing your air filters regularly will prevent your system from having to work too hard. That will not only save you money in the short term it will increase the lifespan of your HVAC system.
  2. Clear out all your gutters from leaf debris and roofing gravel. If your gutters are full of debris the water cannot flow out. Gutters full of frozen material and ice are very heavy and can cause expensive damage to your home. So pull out some waterproof work gloves, safety goggles and a tall ladder this weekend and get them cleaned out. Or go ahead and hire an insured handyman to tackle this laborious chore. Bonus… Hang your Christmas lights while you’ve got the ladder out!
  3. Trim away tree limbs that hang over or near your home, especially if they’re dead or damaged. Not only will trimming the trees make them beautiful in the spring, your home will be better protected in case we have an ice or wind storm this winter. The last thing you’re going to want to deal with when it is cold out and icy is a tree limb through your roof or window.

The North Carolina Piedmont Region winters are unpredictable. We might just get rain and just a few days under freezing or we might get an ice storm that coats the entire region or we might get an inch or two of snow and weeks of below freezing weather. It’s best to play it safe and get as prepared as possible. In the case of ice and snow our roads become impassable and dangerous, even for emergency crews. If there is a flood in your home or a tree through your roof we will do our best to get to your home as soon as safety allows. Here are a few things you can do if a disaster should occur at your home.

  1. Shut off the source of the water at the water main if you can. If you cannot get to the water main shut the water to that pipe off.
  2. Turn off the circuit breakers for wet areas of your home, when access to the power panel is safe from electrical shock.
  3. Move any valuables out and away from the damaged or wet areas.
  4. If a tree falls into your home block off access to that part of the home. Create a barrier to block drafts.     

Even with careful planning and preparation things can, and do, go wrong. From old plumbing to household accidents flooding keeps us here at SERVPRO of Johnston County busy all year long.  

If you need help finding a trusted and insured plumber, HVAC technician or handyman in our area give us a call 919-359-2599 we are here to help!

By: Juju Clayson-Feld, Director of Customer Service, SERVPRO of Johnston County

Insurance Agents - Get Your CE's with SERVPRO!

7/16/2018 (Permalink)

SERVPRO of Johnston County is proud to host two CE courses for North Carolina Insurance Professionals on August 14, 2018!

Come attend "Ethics to Work by for Insurance Professionals," and "Don't Be Taken to the Cleaners" and earn 5 Continuing Education hours.

No cost to you; however, if company guidelines require you to pay, each class is $15. Lunch will be provided.

Continuing Our Investment

5/31/2016 (Permalink)

Newest Fleet Addition

With a hot, new, wrap, today we rolled out the latest addition to our fleet of services vehicles.

The message we want to convey as we roll around Johnston County is that we are continuly investing in equipment, training, and, vehicles that will enable us to deliver superior, emergency services to the citizens of Johnston County.

HONK when we pass you by to let us know how you like the new wrap.

Holiday Weekend

3/22/2016 (Permalink)

Had They Only Turned Off The Water

Easter weekend is a few days away and many of us will be leaving town to visit with friends and family or just taking a brief respite from reality. The 3 and 4 day weekends like this require a little more thinking beyond packing what you want to wear.

More often than you might think, returning from a 3 or 4 day Holiday trip, it is not unusual for a home owner to find an enormous mess in their home from a sudden water leak or small fire...

Some things to think about before you close the door behind you:

1. Turn off the water to the house,

2. Make sure that all of the toilets that were flushed have refilled properly,

3. Unplug all of the appliances such as the toaster, and, coffee pot,

4. Do not turn the dishwasher on then leave,

5. Do not turn on the washing machine or dryer before you close the door behind you..

These are just a few things to think about before you jump in the car and head out. They are pretty simple and can save an avalanche of headaches when you return. 

Are you ready?

8/25/2015 (Permalink)

With National Preparedness Month approaching fast in September SERVPRO of Johnston County asks: Are you prepared for whatever life throws at you? Go check out the site at to help you be ready when things go wrong.