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Fire & Water - Cleanup & Restoration

Archived Blog Posts

The Drip That Wen Overboard

7/14/2020 (Permalink)

Summer temperatures are already upon us! That being said, we would like everyone to stay ever vigilant of the concerns that summer brings with it when considering your AC units. Surly most of you have already kicked your units into high gear and we would like to bring to your attention the things to keep in mind - our main area of focus concerning the units is: the drip pans that stop the condensation from spilling over and damaging your home.

This is an easy detail to forget especially if your unit is located in the attic. This might not seem like a major issue but you can imagine it easily slipping your mind and not realizing you have a serious problem before it's too late.

Soon you will have water stains on your ceilings and ruined insulation in the attic. We urge you to check your pans quite often and from time to time check the drain lines. A few minutes of your time could save you a few hundred dollars down the road.

Water Damage Requires an Immediate Response

7/8/2020 (Permalink)

Having water damage in your home or business requires an immediate response.

In as little as a few minutes the water can being to be absorbed into your walls, floors, upholstery, and valuable belonging. Photographs and any paper item the water comes into contact with can begin to swell up and begin to warp.  

Within the one to 24 hour mark you can see the major effects from water damage;

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

From 48 hours to one week you can notice a growth that is spreading, warped doors and studs, paint blistering on the walls, wood floors swelling and warping, and serious bio-hazard contamination is possible.

More Than 1 Week after the water loss occurs you can expect restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive and structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

Why SERVPRO of Johnston County

7/7/2020 (Permalink)

When your home or business has a disaster strike you want to know you are being taken care of by an elite team of professionals. That is made even better when the professionals are your neighbors in Johnston County.

We pride ourselves on our top notch training and expertise. Our team members are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The IICRC is the governing body that sets the industry standards for our services.

When you combined SERVPRO of Johnston County’s top notch training and knowledge with the fact all of our team members live in Johnston County you get the experience of neighbors helping neighbors. There is nothing better than quality service, knowledgeable team members, and a neighbor helping neighbor mentality.

It's Independence Day - Weekend!

7/2/2020 (Permalink)

Happy Independence day from our team to you!

We hope you have a wonderful weekend full of, family and fun.

While you enjoy cookouts and family fun, please keep in mind fire and water safety. This is especially important with grills, fryers, sparkers and fire crackers. Keep these items at least three-feet from the wall of the house and out of the grass to prevent fire. These easy steps can help keep the good times going.

We are so grateful to celebrate another year here, thanks to our community!

In the event you should need our services over this long, holiday weekend we are here to help! SERVPRO of Johnston County is available 24/7 at 919-359-2599

SERVPRO of Johnston County making it "Like it never even happened."®

Mold and Prevention

6/24/2020 (Permalink)

A 2003  study found that 100 percent of homes have mold, although not always the dangerous types of mold that may cause illness.  It is important to note that mold spores are everywhere and when given the chance to flourish and grow mold will.

Here are some tips to prevent mold growth in your home.

  • Caulk around water fixturesThe kitchen and bathroom are the areas mold likes the best because mold grows best in damp environments. When you caulk around your faucets, tubs, showers and toilets you’re preventing water from getting into areas that can’t be dried quickly. Check yearly for any cracks or growth on your caulking and replace as needed.
  • Clean out your gutters: Not only will you prevent things like flooding around your foundation; you’ll reduce the chance for mold growth. Allowing for standing water in your gutters can lead to water leaking into exterior walls. Not only will you reduce the chance of water leaking into your home, you’ll extend the life of your gutters by keeping them free of debris that causes drainage issues. Another way to keep from having to worry is using gutter guards.
  • Caulk around the outside your windowsNot only will you prevent rain or irrigation water from entering your home and causing problems you’ll save on energy costs by reducing air leaks through the windows. Duel use tip!
  • Do you have a crawl space under the home?Just like you need to inspect your attic regularly for any leaks also check your crawlspace. Look for pools of moisture, wet soil or white lines on the foundation walls. Keep your vents open in the summer and closed in the winter.
  • Keep your HVAC system properly maintained and runningRunning your AC in the summer and heat in the winter reduces the amount of moisture in the air, circulates and filters the air. However, if your drip pan overflows from lack of maintenance it’s a prime environment for mold growth.

Using these tips can help reduce the number of mold spores in your home as well as help to take away the moist environment needed for mold to grow and thrive.

If you find mold growth in your home call SERVPRO of Johnston County (919) 359-2599.

Check Your Crawlspace

6/16/2020 (Permalink)

With spring upon us, may people have spring cleaning on the brain. Often times that means you might freshen up the flower beds in front of your home, cleaning the inside top to bottom, and perhaps a little redecorating for the season change. One thing most people do not think about when they are in their spring cleaning mode is to take a peak in their crawlspace.

The changing seasons is also bringing a change in temperature and moisture. With the right temperature and moisture levels that can mean mold is blossoming like the new flowers. There are a couple easy ways to spot it before it becomes a big problem.

1 – Take a peak in that crawlspace of yours to see how everything looks. You want the vapor barrier to be neatly installed and fully intact without standing water on top of it. The vapor barrier helps to keep your crawlspace from being too high in moisture.

2 – Make sure your crawlspace vents and vent wells are free of debris. This will ensure there is ample air flow throughout. This will also make sure there is not an excess of water getting into your crawlspace.

If your vapor barrier is out of sorts or you see standing water call SERVPRO of Johnston County and we can address these issues for you.

Mold is the product of the perfect environment. Mold likes moisture from high humidity, high temperatures, darkness, and stagnant air. These four things can lead to a mold playground. If you see discoloration that you believe could be mold take a damp rag and wipe the surface. If the discoloration smears call SERVPRO of Johnston County for and inspection. If the discoloration does not smear, it could be something else.

When in doubt call SERVPRO of Johnston County at 919-359-2599. We would be happy to schedule an inspection.

SERVPRO and Certifications

5/29/2020 (Permalink)

Did you know SERVPRO of Johnston County takes training very serious? We take pride in knowing that our team members have the best training in the industry. Our team members receive SERVPRO training to ensure they know the SERVPRO way. They also go to IICRC for training and certification. IICRC is who sets the industry standard for techniques and materials used during disasters.  

We pride ourselves on having the most up to date knowledge of responding to a disaster. By having our team immersed in the best and most up to date practices we can ensure that each and every customer gets the best service.

We strive to give all of our customers the best service and the peace of mind that comes with having a highly trained and certified team working for them.

Preparing for Vacations - Home Edition

4/13/2020 (Permalink)

We often get calls from customers who have just returned home after a vacation to find their home has sustained damage. When you are packing your bags and packing up to leave, don’t forget to prepare your home for your absence as well! Here are some tips to keep in mind.

  • Turn OFF water valves to the dishwasher, washing machine, sink, and toilets

This will help to decrease the chances of a supply line issue while you are gone and help prevent water damage.

  • Set your thermostat to a temperature closer to outside temps, but which still protects your plants, pets and furniture.

By setting your thermostat closer to outside temps, you are helping your unit(s) to not have to work as hard while to you are gone

  • Make sure all smoke detectors have new batteries and are working properly

Properly working smoke detectors will help in the event a fire might occur while you are away.

Why SERVPRO of Johnston County

4/3/2020 (Permalink)

People only see how responsiveness to their disasters SERVPRO of Johnston County is. Our customers do not see the morning training sessions in our office, the IICRC classes our team members take to ensure the latest industry standards are being taught and implemented. When we walk on to a job of any size our customers know our team members are trained and capable of performing services to the highest of industry standards.

We take training very seriously here at SERVPRO. We are proud to say that we follow the IICRC standards of mitigation and remediation. These are industry standards set to ensure each customer is receiving the same level of service. That is the SERVPRO of Johnston County way; "Like it never even happened."®

Water Loss

4/1/2020 (Permalink)

Rain and snow are not the only ways your home or business can suffer a water loss! A beautiful sunny day can lead to you finding water damage just as easily.

When you first discover water damage in your home or business it can be scary. You can immediately have a million things going through your mind about what to do, how to fix it, and what will happen next.

Even though this can be a scary time, try to remain calm and remember these key tips!

  • Know where your main water shut off valve is. This one thing can help keep water damage down in the event on a disaster.
  • Don’t leave a room after you have turned on the water.
  • If you notice something that needs to be repaired be sure to do so before it becomes a major problem.

A few major players when it comes to water damage are

  • Water heaters
  • Dish washers
  • Washing machines
  • Refrigerators

All of these items have rubber hoses that can deteriorate over time or begin to rust over time.

Faster to Your Disaster

3/30/2020 (Permalink)

All too often we receive calls from customers just returning home from fun and relaxing vacations only to find their home has sever water damage from an event while they were away. Each time we are quick to respond to the job and are able to begin the process of drying and cleaning up these home to prepare for the restoration process. With this happening so often we’ve come up with a checklist to help other families do all they can to prevent such disasters.

To avoid the possibility of a water disaster while you’re on vacation:

Unplug all small appliances and electronic devices. Except those you use to monitor your home such as security lighting timers

Never run your clothes dryer when you’re not at home

Put the water heater in “vacation” mod

Turn OFF water valves to the

  • Dishwasher
  • washing machine
  • sinks
  • toilets

Set your thermostat to a temperature closer to outside temps - warmer in the summer, cooler in the winter

Make sure your smoke detectors are working properly

Leave your emergency contact information with a neighbor

We are here to help SERVPRO® of Johnston County call us 24 hours a day at (919) 359-2599

Is it mold?

3/21/2020 (Permalink)

As it starts to warm up outside we get calls from people who have a concern they have mold in their crawl space, asking us for an estimate to remediate or clean the area. In some cases it is not necessary, because, what the home owner is actually seeing is either, camel cricket poop or hardened wood tar or both.

It looks just like mold but it's not. How can you tell?

Try rubbing the surface with your finger to determine if the spot is hard or soft and dusty. If it's hard, it's probably cricket poop or wood tar. If you are still not certain, give SERVPRO of Johnston County a call, we would be happy to come out. We can schedule a time to have our estimator come out to inspect and provide you with an estimate.

SERVPRO to the rescue

3/19/2020 (Permalink)

SERVPRO truck and trailer in front of a business SERVRPRO of Johnston County's truck and trailer in front of an emergency loss on Wednesday night.

On March 18, 2020 SERVPRO of Johnston County responded to an emergency call that came in at 8:05 pm. Our mitigation manager and a crew quickly mobilized and responded to the water disaster. Once arriving on site they were able to help put a plan together and begin mitigation the damage. Our team began the extraction process with two portable extractors and our truck mount extractor.

Once the standing water had been extracted and the business was safe, our team was able to start setting drying equipment. These dehumidifiers and air movers are going to be what dries the existing materials and structure.

Today our crew will be back out the business to check the drying progress and make adjustments to the equipment as need to get the best drying results.

Our response to a disaster is the same no matter if it is a home or business. We take each and every loss seriously no matter the size. You can count on SERVPRO of Johnston County for every disaster.

COVID-19 - Keeping Yourself Safe

3/18/2020 (Permalink)

Image of a COVID-19 cell against a black background COVID-19 cell as we know it.

With the buzz about COVID-19 we wanted to share some information from the CDC to keeping yourself safe.

Protecting Yourself

  • Wash your hands for 20 seconds or more
  • Use hand sanitizer that contains, at a minimum, 60% alcohol
  • Avoid touching your eyes, nose, and mouth
  • Avoid close contact

Protecting Others

  • Stay home if you are sick
  • Cover your mouth and nose when you cough or sneeze
  • Immediately wash your hands after coughing, sneezing, or coming into contact with others
  • Wear a facemask if you are sick and must be around others

If you have further questions regarding COVD-19 please feel free to refer to the link below. This is a link for the CDC.

https://www.cdc.gov/coronavirus/2019-ncov/index.html

Do you Know the Difference?

3/12/2020 (Permalink)

A photo of a hurricane as the eye of the storm makes landfall over the coast of North Carolina An outer space image of a hurricane as the eye of the storm makes landfall over the coast of North Carolina.

With hurricane season quickly approaching SERVPRO of Johnston County wanted to go over some terminology that is often used to ensure everyone understands it and is informed. Knowing the difference between a watch and a warning can help ensure you are properly prepared and reacting to the information that is being given to you.

What is the difference between watch and warning?

A hurricane watch is when conditions are a threat within the next two days. It’s time to review your hurricane plans. Get ready to act if a warning is issued and stay informed. Think that this is a possible event to happen. 

 A hurricane warning is when conditions are expected within day and a half. It’s time to complete your storm preparedness and leave the area if directed to do so by authorities. Think that this is an expected event to happen.

 Tropical storm watches and warnings: Take these alerts seriously. Although tropical storms have lower wind speeds than hurricanes, they often bring life-threatening flooding and dangerous winds.

Stay informed!

Hurricane Season is Approaching

3/11/2020 (Permalink)

Image of a hurricane taken from space as it approaches the Eastern coast of North Carolina. A hurricane as seen from outer space as it makes its approach toward the Eastern coast line of North Carolina.

As a resident of a state that is on the East coast, hurricane season is something we know is on its way. We know it is from June 1st to November 30th. Even though it is a yearly occurrence, you might not always remember what you should have and know in case we are in the path of one of these storms.

  • Have a portable radio, cellphone, TV or NOAA weather radio on hand to monitor weather conditions. Make sure you have chargers, spare batteries or rechargeable battery packs for devices.
  • Know your evacuation route and have a plan to move to another location in case of evacuation or extended power outages.
  • Put gas in your car and generator before the storm begins.
  • Build an emergency kit with a supply of water (one gallon per person per day); non-perishable, easy to prepare food; first aid-kit; battery-powered or hand-crank radio; flashlights and batteries; multipurpose tool; sanitation and personal hygiene items; extra clothes; copies of important documents in a zip-lock bag; cellphones and chargers; extra cash; emergency contact information; blankets or sleeping bags; and a map.
  • If you have pets, make sure you have a supply of water and pet food and prepare collars, leashes and carries for transport. Make sure you have rabies vaccination documents or tags and have your pet wear an ID tag, if possible.
  • Homeowners who depend on well water should draw an emergency water supply in case power to electric water pumps is interrupted.
  • Bring inside anything that could become a projectile in high winds. Anchor anything too big to bring inside.
  • Find an interior room on the lower level of the building or home to wait out the storm unless directed to evacuate.

Officials also asked that people create an emergency plan ahead of storms, including: how to contact or find each other; setting two meeting places (one near home and another outside the neighborhood); what evacuation routes to take; pet-friendly motels and animal shelters along the route; and planning alternative routes in case roads are blocked or washed out.

Members of every household also should know the difference between a hurricane watch and a hurricane warning to be able to plan how and when to respond.

 A hurricane watch is when conditions are a threat within 48 hours. It’s time to review your hurricane plans. Get ready to act if a warning is issued and stay informed.

 A hurricane warning is when conditions are expected within 36 hours. It’s time to complete your storm preparedness and leave the area if directed to do so by authorities.

 Tropical storm watches and warnings: Take these alerts seriously. Although tropical storms have lower wind speeds than hurricanes, they often bring life-threatening flooding and dangerous winds.

Stay informed!

Spring is Near - Do Not Fear Spring Cleaning

3/6/2020 (Permalink)

With spring right around the corner it is safe to say many people are partaking in their Spring cleaning. This can mean anything from just refreshing some home décor and fresh air to a deep clean of every inch of your home. While it means different things to different people we have come up with a short list of tips and tricks to help anyone get spring started in a clean way.

  • Make a plan or schedule

Often time spring cleaning can appear to be very daunting and like too much to tackle. The best way to beat the overwhelming feelings that come with spring cleaning is to make a schedule for your cleaning. If you make a schedule you are able to visually see that it is broken down and no long have such a large task that is looking back at you. You can do one room a day or one task a day, whatever works best for you!

  • Work from the top down

Cleaning the same thing multiple times can add unneeded work and stress to your cleaning. By working from the top down, you prevent giving yourself extra work and you can clearly see the progress. This is best understood as cleaning the fan off then moving to the horizontal surfaces before moving to the floors. Work smarter not harder!

  • Don’t forget the windows, sinks, mirrors, and toilets

When doing a major clean people often focus greatly on the surfaces that can collect random stuff and dirt. While this will help make your home look instantly tidier, we can’t forget the windows, sinks, mirrors, and toilets. This is because even if our whole home has been cleaned if these items have not gotten their needed attention they will stick out like a sore thumb.

  • Change AC filters and clean vent covers

Spring cleaning is a time to get all the dust and stale air out of your home from the winter months. Although filters and vents often go ignored during cleaning, this will help ensure you and your family is breathing cleaner air. AC flirts should be changed: roughly every 90 days if you do not have pets, roughly every 60 days with only one pet, and roughly every 30 days with two or more pets. This will keep your system from having to work as hard too!

Why is Continuing Your Education so Important?

3/6/2020 (Permalink)

When working on your CE credits you might ask yourself why is this important? That is an easy question for us to answer!

  • Maintaining your license

With any license in the insurance field, you have to show you are still in the industry and actively participating within the field you have chosen. When you are given your license it is understood that these requirements will be met to keep an active license. In order to keep an active license you must be willing to put in some work!

  • Continued education helps keep you in the loop

When you are working towards completing your required credits, you are learning about the newest methods and ways of the industry.  You're investing in continuing education; you have the ability to fill some of the gaps in your workplace's skills and knowledge.

  • Networking

In your CE classes you will get the chance to network with people who are also in your field of work along with people who do other aspects of your industry. This is a great time to get to mingling and network like you mean it. Networking is a great way to keep connected within your industry and also have someone you can reach out to if you have questions.

JoCo hurricane party for Dorian

9/4/2019 (Permalink)

I've heard JoCo hurricane parties are the best hurricane parties.

Have you ever been to a hurricane party? Have you ever even heard of hurricane parties? Well… Until I moved to JoCo in 2008 I hadn’t ever heard of these. I, still, have not attended such a party. However, Dorian is knocking at our door here in JoCo and I’m thinking this is the year to break my life time of missing out on this celebration of community and survival.

Hurricane parties started here in the South as a way to pool resources and shelter in place for those who could not or would not evacuate. Neighbors, friends and families band together to not only survive the storm but also to live and to work together during the recovery efforts, sometimes for days or even (yikes) weeks! Perishable foods that would otherwise spoil without electricity are prepared, grilled, smoked or cured to feed those sheltering together and to share with emergency workers. Fewer fuel resources are needed among the community since people are already together at one location.

Now, I’m sure that our emergency crews and electric workers will have any interruptions fixed quickly. But even with their speed and technology we may still have to go without power if the affected areas are badly damaged or flooded.  So this year I’m just going to go ahead and plan to either host or invite myself to a hurricane party.

I’ve got meat in my freezer and enough wine to share with friends. Oh, and I’ve stocked up on canned foods, batteries, water and toilet paper. I've also charged all my portable chargers so my phone will have enough "juice" for a two weeks. That way if you have storm damage at your home or business we here at SERVPRO of Johnston County can quickly come to you to mitigate the damage whether that means tarping your roof, boarding up broken windows or extracting water we will be here for you!

Good luck and stay safe!

Juju Clayson-Feld

"When your home has a boo-boo call Juju!"

The A,B,C’s of being A Production Technician at SERVPRO® of Johnston County

7/23/2019 (Permalink)

Our AMAZING production team!

Here we “grow” again! We love our current technicians here at SERVPRO® of Johnston County and so do our customers and clients. So much so that we’re growing our team of technicians! Exciting times here in Clayton NC! 

As you might imagine the job of a SERVPRO® of Johnston County Production Technician isn’t for the faint of heart. However the pay is good and there is potential for growth. Add to that the bonus of working with an amazing fun team and being the hero on somebody’s worst day! 

 So when we’re interviewing candidates here’s the ABC’s of what we’re looking for…

 #1 – Adaptable - adjective

  • Capable of being or becoming adapted to new or varying situations.

“A Production Technician at SERVPRO® of Johnston County needs to be adaptable to situations from the dirty to the mundane. On any given day they may go from cleaning smoke and soot from a fire job to a water loss job extracting water and setting equipment to dry out. Or they may be shoveling out after a sewage backup or cleaning mold growth or moving contents from a home or business after a fire or water loss.  Any of these situations may require our technicians to work in a tight crawlspace or attic or may require they perform demolition or any combination of the aforementioned.” 

#2 – Aptitude - noun

  • inclination, tendency  
  • capacity for learning 
  • general suitability 

“A Production Technician at SERVPRO® of Johnston County needs to have an aptitude for general cleanup and construction; Needs to be capable of learning industry specific applications and systems and; Needs to be suitable to the physical demands of the required duties.” 

#3 – Attitude - adjective

  • a mental position with regard to a fact or state. 
  • a feeling or emotion toward a fact or state. 
  • a bodily state of readiness to respond in a characteristic way to a stimulus (such as an object, concept, or situation).

“A Production Technician at SERVPRO® of Johnston County needs to have a positive mental attitude when working with customers in crisis; when working on a large job and; when working during inclement, cold or hot weather.”

#4 – Awareness - noun

  • the quality or state of being aware knowledge and understanding that something is happening or exists.

“A Production Technician at SERVPRO® of Johnston County needs to be aware of their surroundings in their words, deeds and actions, for safety, successful job completion and customer service and satisfaction purposes.”

#5 – Balanced - adjective

  • being in a state of balance having different parts or elements properly or effectively arranged, proportioned, regulated, considered, etc. 

“A Production Technician at SERVPRO® of Johnston County needs to be able to balance home and work life to accommodate for on-call schedules, home life and personal recharging activities.”


#4 – Bright - adjective

  • intelligent, clever
  • auspicious, promising 

“A Production Technician at SERVPRO® of Johnston County needs to be able to use their resources to figure tricky situations out.”

#4 – Communicate - verb

 transitive verb

  • to convey knowledge of or information aboutto make known. 
  • to reveal by clear signs. 

intransitive verb

  • to transmit information, thought, or feeling so that it is satisfactorily received or understood by two or more parties.

“A Production Technician at SERVPRO® of Johnston County needs to be able to convey relevant information to customers, teammates and superiors, either verbally or using written communication. Our technicians also need to excel at listening during training, when with customers and when working with teammates and superiors.”

When Lightning Strikes Your Home

7/5/2019 (Permalink)

When lightning strikes a building, the electricity often surges through a home's wiring or plumbing system, searching for the quickest possible route to the ground. The most common place for a fire to ignite is in the attic, when a lightning bolt comes through the roof or top of the house.

While staying inside your home, away from doors and windows, is the safest place to be during a storm, a couple of dangers exist inside the home when lightning is involved, regardless of whether you have lightning protection in place.

  1. Power Surges: When lightning strikes a house, the electricity often surges through a home’s wiring or plumbing system, searching for the quickest possible route to the ground. Make sure to unplug any electronics (especially valuable ones like TVs or computers), or they could be destroyed. Avoid running water during a lightning storm. You could get electrocuted if you are touching or standing near water or any electronics that are plugged into walls.
  2. Fire: When lightning shoots through a home, there’s a risk for fire. The most common place for a fire to ignite is in the attic, when a lightning bolt comes through the roof or top of the house. However, the heat from the electricity of a lightning bolt that runs through the walls inside your plumbing or wiring could start a fire as well. You may notice it immediately, or it may burn slowly inside the walls without your realizing it for some time.

 What to do if your property experiences a direct lightning strike.

  • If you see fire or smell smoke, evacuate the property immediately.
  • Call 911 and report to them that your property was struck by lightning. Do this regardless of whether or not you detect a smoke or fire.
  • The fire department will search and assess your property using specialized equipment that detects heat signatures.
  • Once your home is assessed and found to be safe, you will be able to return inside.
  • Call your insurance company and explain what has happened.
  • Call a trustworthy electrician to come out and inspect your home wiring. If you need recommendations, we’re happy to help!
  • Check your roof for damage. Whether it’s a small hole in the roof, damaged shingles, or major fire damage, SERVPRO of Johnston County has emergency response available to prevent further damage and to restore your property and make it "Like it never even happened." 

 North Carolina ranks 6th in the country for lightning strike home insurance claims. In 2018 there were 3,119 filed insurance claims for lightning strikes. The average claim was nearly $12,000. 

Mold in your home

6/17/2019 (Permalink)

Mold growth on drywall

A 2003 University of Arizona study found that 100 percent of homes have mold, albeit not always the dangerous types of mold that may cause illness. Still, mold spores are everywhere and when given the chance to flourish and grow mold issues can be quite costly. Here are some tips to prevent mold growth in your home.

  • Caulk around water fixtures: The kitchen and bathroom are the areas mold likes the best. Mold grows best in damp environments. By caulking around your faucets, tubs, showers and toilets you’re preventing water from getting into areas that can’t be dried quickly. Check yearly for any cracks or growth on your caulking. Replace the caulk as needed.
  • Clean out your gutters:  Not only will you prevent things like flooding around your foundation, you’ll reduce the chance for mold growth. Standing water in your gutters can lead to water leaking into exterior walls. Not only will you reduce the chance of water leaking into your home, you’ll extend the life of your gutters by keeping them free of debris that causes drainage issues.
  • Caulk around the outside your windows. Not only will you prevent rain or irrigation water from entering your home and causing problems you’ll save on energy costs by reducing air leaks through the windows.
  • Immediately repair roof leaks, no matter how small. Fixing a small leak is less expensive than allowing the problem to grow, and it will grow.  Inspect your attic and any unused rooms quarterly for any leaks. Have small issues repaired immediately to prevent having to replace a larger section of your roof or flashing, or worse, having to have mold remediation in your home.
  • Do you have a crawl space under the home? Just like you need to inspect your attic regularly for any leaks also check your crawlspace. Look for pools of moisture, wet soil or white lines on the foundation walls. Keep your vents open in the summer and closed in the winter.
  • Clean your washing machine regularly. Does your laundry smell like mildew? It may be a dirty washing machine. Check your machine’s owner’s manual for cleaning instructions.
  • Keep your HVAC system properly maintained and running. Running your AC in the summer and heat in the winter reduces the amount of moisture in the air, circulates and filters the air. However, if your drip pan overflows from lack of maintenance it’s a prime environment for mold growth.

Using these tips can help reduce the number of mold spores in your home as well as take away the moist environment needed for mold to grow and thrive. If you find mold growth in your home call SERVPRO of Johnston County (919) 359-2599. We are mold mitigation and cleanup specialists.

Why quick response water damage mitigation is important

5/30/2019 (Permalink)

Water damage left unchecked will destroy subflooring causing unhealthy and dangerous living conditions.

Within Minutes

Water quickly spreads throughout your property, saturating everything in its path.

Water is absorbed into walls, floors, upholstery, and belongings.

Furniture finishes may bleed, causing permanent staining on carpets.

Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

Drywall begins to swell and break down.

Metal surfaces begin to tarnish.

Furniture begins to swell and crack.

Dyes and inks from cloth and paper goods spread and stain.

A musty odor appears.

48 Hours to 1 Week:

Mold and mildew may grow and spread.

Doors, windows, and studs swell and warp.

Metal begins to rust and corrode.

Furniture warps and shows signs of mold.

Paint begins to blister.

Wood flooring swells and warps.

Serious bio-hazard contamination is possible.

More Than 1 Week:

Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

Preparing your home for vacation to prevent disasters

5/1/2019 (Permalink)

Last week we received two emergency water loss calls back to back from customers just returning from their Spring Break 2019 vacations. One was caused from a faulty toilet water supply line, the other from a ruptured water heater. We were quick to respond to both jobs and were able to begin the process of drying and cleaning up these homes to prepare for the restoration process. We are well on our way to returning these homes “Like it never even happened.” However, we know that these families would have preferred these disasters never happened in the first place. So we’ve come up with a checklist to help other families do all they can to prevent such disasters.

To avoid the possibility of a fire or water disaster while you’re on vacation:

  • Unplug all small appliances and electronic devices. Except those you use to monitor your home such as security lighting timers.
  • Never run your clothes dryer when you’re not at home.
  • Put the water heater in “vacation” mode.
  • Turn OFF water valves to the
  1. dishwasher
  2. washing machine (FYI washing machine water supply hoses need to be replaced every 7 years).
  3. sinks 
  4. toilets
  • Set your thermostat to a temperature closer to outside temps (warmer in the summer, cooler in the winter) but which still protects your plants, pets and furniture. We recommend 82° in the warmer months and 60° in the cooler months.
  • Make sure your smoke detectors are working properly. 
  • Leave your emergency contact information with a neighbor. 

We are here to help SERVPRO® of Johnston County call us 24 hours a day at (919) 359-2599

A plan for business owners to prepare for unpreventable disasters

4/5/2019 (Permalink)

An average of 50% of all small businesses never reopen their doors after facing a water or fire disaster. Yet, many small businesses don’t have an emergency response plan in place to minimize the impact of a such a disaster. SERVPRO® of Johnston County can create a completely free of cost Emergency Ready Profile for any business, large or small.

With the SERVPRO® Emergency Ready Profile:

1) You’ll have an immediate plan of action at your fingertips. The SERVPRO®Emergency Ready Profile will be available to you as both hard copy and digitally, so that you have access to important emergency information about your building. Whether you own or rent your space having an SERVPRO® Emergency Ready Profile will save you time, money and headache should a disaster occur. 2) You’ll know where to find the utility shut-offs. Depending on the size and nature of a disaster, it might be imperative that somebody immediately shut off the gas, water, and/or electricity. During the SERVPRO® Emergency Ready Profileappointment we will tag and photograph each shut-off valve location. The profile will also note anything special about their locations. 3) You’ll have access to all your information in one place. Your SERVPRO® Emergency Ready Profile will contain: a) all the numbers you’ll need for utilities, insurance and local authorities. b) The age of your building as well as materials used.c) Parking information for emergency services.

 If you’ve never thought about creating an Emergency Ready Profile now is the time to start. Because disaster rarely offers a warning, you don’t want to be caught off-guard when it strikes. Call Your SERVPRO® of Johnston County to get your personalized Emergency Ready Profile today!

CE Classes for Insurance Professionals

3/25/2019 (Permalink)

On April 30th 2019 SERVPRO® of Johnston County will host two CE Classes for insurance professionals.

These classes are:

  • Ethics and the Insurance Professional #208425 (3 credit hours)
  • Understanding the Basics of Hoarding and the Claim Effect #209715 (2 credit hours)

Ethics will begin at 9a.m. sharp. Come a little early to get some coffee and breakfast and network with other professionals.

Lunch will be served at Noon.

Hoarding will begin at 1p.m and end at 3p.m.

These CE Classes will be held at the Rainbow Lanes in Clayton NC. Classes are free to attend and a light breakfast and full buffet lunch will be served, also free of charge*.

Please RSVP to jfeld@SERVPROjohnstoncounty.com by April 28th. Feel free to invite other insurance professionals!

*If you are required by your carrier to pay for CE Classes the cost will be $10 cash. We will provide receipts.

Financing now available

3/5/2019 (Permalink)

Greensky Financing

Disaster often strikes at the most inconvenient time. I have yet to speak with a homeowner that was completely prepared to deal with the aftermath of storm, water, fire or mold damage. Even with superior insurance coverage you may have to cover a deductible. And you may or may not have the emergency funds to cover that deductible. Or, perhaps, since your home is already torn up, now would be the perfect time to upgrade to those finishes you’ve been dreaming of but the insurance only allows the funding to replace what you had before and you just don’t have enough stashed away right now.

Well…we have an option for you…

We can now offer an avenue for you to finance the repairs and restoration for your home. Go to www.greensky.com/consumer to learn more!

Call us SERVPRO of Johnston (919) 359-2599

Who prayed for rain?

2/27/2019 (Permalink)

Rain, Rain, Go AWAY!

2018 was the wettest year on record for North Carolina, with an astounding 59.2” of rain as of December 28th. All that rain brought in loads of wet crawlspace, leaky roofs and mold calls for us here at SERVPRO of Johnston County. Yet the rain just keeps on falling. Since January 1st 2019 we have already seen 7.41” of rainfall (and it’s raining again today!). As you can imagine the calls for wet crawlspaces, leaky roofs and mold just keep pouring in.

Protect your home and the health of your family by checking to make sure your crawlspace is dry. A wet crawlspace can lead to a moldy crawlspace. Mold in your crawlspace can affect the air quality in your home.

If you find that your crawlspace is wet

  1. Find where the water is coming in then find out what you can do to stop continued water intrusion. (If you need help locating the source give us a call! 919-325-2599)
  2. Make sure your gutter downspouts are moving the water away from your foundation. The use of a downspout diverter or splash block can be very inexpensive way to move the water away from your foundation.
  3. Open all the wall vents to increase airflow.
  4. If you have a vapor barrier in place, mop up any standing water and check for holes or tears.

If you’ve already taken steps to dry out a wet crawlspace and it isn’t drying after a few days, without further water intrusion, call us in. We have the equipment and expertise to dry it out and keep your home safe and dry.

SERVPRO of Johnston County

919-359-2599

Greasy clogged drains. Ewwww.

2/26/2019 (Permalink)

Don't let your pipes get clogged with a greasy mess

Here at SERVPRO of Johnston County we see all sorts of water damage caused by all kinds of plumbing disasters. Whether the damage is caused by mechanical failure, human error, storms or accidents we are equipped to deal with them all. However, some are preventable. Today we focus on a preventable disaster that starts in the kitchen. Greasy clogged pipes! YUCK! Never pour any type of fat or grease such as butter, cooking oil, ice cream, gravy, or bacon fat into your pipes or toilets. Not only to save our local sewage pipes and water treatment plants but to save you big bucks on repair costs to your home. Nobody wants raw sewage to back up into your house or yard and cost you big money for the cleanups and plumbing repairs!

Let's all do our part to avoid this! Here are a few tips:
*Do NOT pour grease down the sink or toilet!
*Do NOT use hot water to rinse fat, oil, or grease off pots/pans/plates! Even degreasing soap & hot water cannot eliminate fats, oils or grease. Sure it melts into an easy to remove liquid, but then, it re-forms in the pipes as a hard gunky mess. Over time this can build up and completely clog your pipes.
* DO

  • Scrape ALL food scraps in the trash or catch them with a sink strainer.
  • Wipe greasy dishes with dry paper towels before rinsing or washing.
  • Pour hot fat, oil, or grease into a can or container. Allow to cool or harden then toss it in the regular trash.

If your drains are running slowly and you think there may be a greasy clog it's best to call in a professional to remove the clog before damages occur. If you need help finding a trusted professional give us a call.

An Ounce of Prevention is Worth a Pound of Cure- Preparing Your Home for the Coming Cold Months

11/27/2018 (Permalink)

Benjamin Franklin famously advised fire-threatened Philadelphians in 1736 that “An ounce of prevention is worth a pound of cure.” Clearly, preventing disasters is preferable to living with the aftermath, but to what extent can we protect our homes from natural disasters? Winter is coming so what can you do this fall to prepare your home and property to prevent as much damage as possible?

  1. The bulk of calls we receive in winter stem from exposed water pipes. The worst of these come from unconditioned spaces like attics, garages and crawl spaces. So this weekend check your crawlspace, your attic and your garage for exposed pipes. Insulating pipes is an easy enough job for the typical homeowner to tackle using spray insulation foam for pipes or foam tubing you can find at your local hardware store. Or, you can hire a handyman or plumber to tackle this chore. Check the condition of the pipes and insulation yearly. Pipes and fittings wear out over time. Replacing worn out pieces before failure is a huge cost saver.
  1. Check to make sure your outdoor garden hoses are disconnected and insulate the hose bib from frost.
  2. Check to make sure your attic is insulated to the proper R rating.  Then, check to make sure the water supply pipes are insulated and that the insulation tubes, or foam, are well secured and in good condition Check for cracks, splits or weak areas in the tubing or foam.
  3. If you have a crawlspace close the vents from the outside. Then go into your crawl space with a good flashlight and check to make sure those water pipes are insulated and that the insulation tubes, or foam, are well secured and in good condition.  Keep your heat on during the coldest months, even if you’re going away. You can keep it lower than when you’re home to save on energy costs, but make sure to open up cabinet doors on outside walls where there are water pipes just in case there’s a cold snap while you’re away.
  1. Get a fall/winter tune up for your furnace and change your air filters. Your HVAC contractor will make sure all the parts are in good working condition so you don’t lose heat when you need it most. Changing your air filters regularly will prevent your system from having to work too hard. That will not only save you money in the short term it will increase the lifespan of your HVAC system.
  2. Clear out all your gutters from leaf debris and roofing gravel. If your gutters are full of debris the water cannot flow out. Gutters full of frozen material and ice are very heavy and can cause expensive damage to your home. So pull out some waterproof work gloves, safety goggles and a tall ladder this weekend and get them cleaned out. Or go ahead and hire an insured handyman to tackle this laborious chore. Bonus… Hang your Christmas lights while you’ve got the ladder out!
  3. Trim away tree limbs that hang over or near your home, especially if they’re dead or damaged. Not only will trimming the trees make them beautiful in the spring, your home will be better protected in case we have an ice or wind storm this winter. The last thing you’re going to want to deal with when it is cold out and icy is a tree limb through your roof or window.

The North Carolina Piedmont Region winters are unpredictable. We might just get rain and just a few days under freezing or we might get an ice storm that coats the entire region or we might get an inch or two of snow and weeks of below freezing weather. It’s best to play it safe and get as prepared as possible. In the case of ice and snow our roads become impassable and dangerous, even for emergency crews. If there is a flood in your home or a tree through your roof we will do our best to get to your home as soon as safety allows. Here are a few things you can do if a disaster should occur at your home.

  1. Shut off the source of the water at the water main if you can. If you cannot get to the water main shut the water to that pipe off.
  2. Turn off the circuit breakers for wet areas of your home, when access to the power panel is safe from electrical shock.
  3. Move any valuables out and away from the damaged or wet areas.
  4. If a tree falls into your home block off access to that part of the home. Create a barrier to block drafts.     

Even with careful planning and preparation things can, and do, go wrong. From old plumbing to household accidents flooding keeps us here at SERVPRO of Johnston County busy all year long.  

If you need help finding a trusted and insured plumber, HVAC technician or handyman in our area give us a call 919-359-2599 we are here to help!

By: Juju Clayson-Feld, Director of Customer Service, SERVPRO of Johnston County

Insurance Agents - Get Your CE's with SERVPRO!

7/16/2018 (Permalink)

SERVPRO of Johnston County is proud to host two CE courses for North Carolina Insurance Professionals on August 14, 2018!

Come attend "Ethics to Work by for Insurance Professionals," and "Don't Be Taken to the Cleaners" and earn 5 Continuing Education hours.

No cost to you; however, if company guidelines require you to pay, each class is $15. Lunch will be provided.

Happy Independence Day!

6/28/2018 (Permalink)

Happy Independence day from our team to you!

While you enjoy cookouts and family fun, please keep in mind fire and water safety. Especially with grills, fryers, sparkers and fire crackers. Keep these items at least three-feet from the wall of the house and out of the grass to prevent fire.

We are so grateful to celebrate another year here, thanks to our community and you!

Happy Fathers Day! Golf and Grill!

6/12/2018 (Permalink)

Thanks to https://tinyurl.com/yaxnhja4 for the image

Happy Fathers Day to all the great folks our children call Dad!

This weekend is full of golf and fun for the guys here at SERVPRO, a well-deserved break from the storms that have kept us engaged within the community and helping others. They are playing in the 10th Annual Captains Choice Golf Tournament in Garner, hosted by the Greater Cleveland Chamber of Commerce.

Are you grilling this weekend? Some family favorites here are burgers, dogs, BBQ, and corn on the cob! How about some fresh local produce from farmers out here in Clayton, Garner, Smithfield, Selma, and Raleigh? I've enjoyed fresh strawberries from a farmer in Archer Lodge, some watermelon and cantaloupe from others in the area. What a bounty our Spring has given us!

Enjoy this coming weekend and the beautiful weather that is promised and stay safe!

Restoring Hardwoods

2/13/2018 (Permalink)

Top photo, before drying process. Bottom photo, after drying process.

Water damage to a home or business can be devastating. The quicker we can get in to take care of the issue, the better and less likely we’ll have to come in and demo. That isn’t always the most ideal option for business and home owners and can draw out the repair process. The photos of the hardwood floors attached to this blog are a perfect example of that. The homeowner called about a burst pipe on the second floor during extremely cold temperatures. Water was beginning to stand on the floor as a result. Beautiful hardwoods on the entire first floor of the home were affected. The first photo shows the floors beginning to cup from the standing water. Once we came in and extracted the water and dried the floors, tenting the floor with plastic became a focus to dry the hardwoods in order to salvage them. They then used a desiccant dehumidifier and wood floor drying units to slowly dry the floors. Slow drying prevents us from over drying the hardwoods or drying too fast. Once drying is complete, the hardwoods need to acclimate at least 30 days before they can be refinished to bring the back to their original state. The second photo is after the drying process. The hardwoods are already looking excellent and on their way back to their original state.

Preventing Frozen Pipes

1/16/2018 (Permalink)

North Carolina has been experiencing  abnormal below freezing temperatures that have never been seen, or felt, for such a long period . The 1-2 inches of snow locally in the Clayton area left everyone home for several days due to the freezing temps sticking. With the abnormally low temperatures we’re seeing, our office is getting a lot of calls about frozen pipes bursting. More snow is due today. So, before those cold temps come back let’s go over some tips to prevent your pipes from freezing.

· Remove all hoses from your outdoor faucets.

· Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.  

· Adding insulation to attics, basements and crawl spaces will help keep them warmer. Hot and cold water pipes should also be insulated in places such as garages, kitchen cabinets and bathroom cabinets.

· Let cold water drip from faucets. Even a drip can prevent pipes from freezing.

· Use electrical heating tape on exposed pipes.

· Never let your heat go below 55 degrees.

· Protect outside faucets with foam faucet covers.

If you suspect your pipes to already be frozen please call a licensed plumber to come and take the of the problem.

Happy New Years!

1/2/2018 (Permalink)

Welcome to 2018! New year, fresh start! Can you feel it? We're all excited for what 2018 has in store for us. Who has exciting New Years resolutions? I've come up with a few myself. Nothing extraordinary. Running had become a love of mine over the summer. I committed myself to running every other day. However, with winter months having shorter days, and December being so busy, my running took a back seat. I'm excited about getting back into my groove. 

I've shared mine! Time for whatever staff I could corner to share their New Years resolutions. 

James, our General Manager, does a lot of Brazilian jujitsu, and is making a goal of getting back into shape. So to get back to that means healthier drink and food choices- specifically drinking more water. This also requires working out more. His goal is to have morning work outs prior to heading into the office. 

With so much going on in our Owners life, meatballs subs from Fire House subs have found their way into John's heart. He's recently had to break up with meatball subs, and started to choose healthier food options. Along with those healthier food options, he plans on hitting the gym to get back into better physical shape. 

Our Office Manager, Daniella, has a goal of putting more focus on herself. As moms and women, we tend to gear our focus towards our children, families and careers. Daniella plans on taking more breathing time, her time, which includes, but not limited to, more manicures and pedicures. I love that she's taking more her time, and hope we as women can follow her lead and remind ourselves to take a moment so we can come back refreshed, ready to be the best us! 

Happy New Year everyone! We hope it's an amazing one! 

Merry Christmas!

12/20/2017 (Permalink)

Merry Christmas!

Here at SERVPRO we’re hoping you remember this season to enjoy each and every moment. This time of year is so busy that most of us can get caught up in its chaos. Remember to take things slow, and to enjoy all the extra time with your loved ones. We are all so blessed, and sometimes that can easily be overlooked. Don’t forget to show kindness and love to those around you. It’s so easy to give a smile, a “Hello” or a “Merry Christmas”. We know there have been times where someone’s kind words have changed our entire outlook for a day.  Don’t forget that someone could be you. We should all be making it our goal to spread as much love as possible.

We hope you and your family continue to have a safe and Merry Christmas!   

Fire Safety tips for the Holidays

11/9/2017 (Permalink)

The holiday season is an exciting time of the year for most families but that excitement can quickly be extinguished if a fire occurs in the home.  The U.S. Fire Administration says that almost 47,000 fires occur during winter holidays taking more than 500 lives.  The National Fire Protection Association and U.S. Fire Administration have found that 1 of every 22 home fires started by Christmas trees result in death and candle fires are four times likely to occur during the winter holidays.  These are only two of several frequent occurrences during the holiday season for too many families.  To help keep your family safe this season, below are some safety tips to follow.

The most common cause of household fires are from cooking.  Leaving food unattended is a big reason for this.  Before kicking off the holiday cooking season at Thanksgiving be sure to check all smoke detectors to make sure they’re working properly.  It’s also always important to keep a fire extinguisher in the home.  When you’re cooking keep all paper or plastic bags, kitchen utensils, pot holders and dish towels are kept away from the stove.  If you’re going to be cooking with a deep fryer put it at least 10 feet away from your home.

Candles, decorative lights and other seasonal decorations are a big thing for decorating around the holidays.  All items should be placed at least 3 ft from any type of heat sources.  Prior to using decorative lights check each strand for frayed or cracked wires.  Avoid hanging lights on nails or with staples as it could lead to damage to the wiring.  If you’ve had lit candles, walk around your home to extinguish them at the end of the evening.  The same goes for decorative lights. Prior to leaving your home or going to bed always unplug all lights.

Christmas tree fires are more likely to occur in January after the Christmas season.  However, you can never be too safe following these steps to ensure your homes safety.  Make sure your tree has fresh, green needles that don’t break easily.  Keep your tree fresh by continuing to keep it watered.  Never use candles that are lit to decorate your tree.  Always unplug your tree lights before leaving for home or going to bed.  Have a sturdy tree stand to ensure your tree is stable and won’t fall over.

From our SERVPRO family to yours, we're wishing everyone a safe and joyous season! 

Hurricane season starts Thursday: Heres how to prepare!

6/2/2017 (Permalink)

“As hurricane season approaches, it is important for community members to prepare for the possibility of severe weather,” said Barry Porter, regional CEO of the Red Cross in Eastern North Carolina. “Knowledge and preparation are some of the key elements to ensure your personal safety and to help protect your family and property.”

? Have a portable radio, cellphone, TV or NOAA weather radio on hand to monitor weather conditions. Make sure you have chargers, spare batteries or rechargeable battery packs for devices.

? Know your evacuation route and have a plan to move to another location in case of evacuation or extended power outages.

? Put gas in your car before the storm begins.

Build an emergency kit with a supply of water (one gallon per person per day); non-perishable, easy to prepare food; first aid-kit; battery-powered or hand-crank radio; flashlights and batteries; multipurpose tool; sanitation and personal hygiene items; extra clothes; copies of important documents in a zip-top bag; cellphones and chargers; extra cash; emergency contact information; blankets or sleeping bags; and a map.

? If you have pets, make sure you have a supply of water and pet food and prepare collars, leashes and carries for transport. Make sure you have rabies vaccination documents or tags and have your pet wear an ID tag, if possible.

? Homeowners who depend on well water should draw an emergency water supply in case power to electric water pumps is interrupted.

? Bring inside anything that could become a projectile in high winds. Anchor anything too big to bring inside.

? Find an interior room on the lower level of the building or home to wait out the storm unless directed to evacuate.

State Farm Insurance also recommended that people talk to their insurance agent about replacement cost coverage, flood insurance and deductibles ahead of a storm.

Officials also asked that people create an emergency plan ahead of storms, including: how to contact or find each other; setting two meeting places (one near home and another outside the neighborhood); what evacuation routes to take; pet-friendly motels and animal shelters along the route; and planning alternative routes in case roads are blocked or washed out.

Members of every household also should know the difference between a hurricane watch and a hurricane warning to be able to plan how and when to respond.

? A hurricane watch is when conditions are a threat within 48 hours. It’s time to review your hurricane plans. Get ready to act if a warning is issued and stay informed.

? A hurricane warning is when conditions are expected within 36 hours. It’s time to complete your storm preparedness and leave the area if directed to do so by authorities.

? Tropical storm watches and warnings: Take these alerts seriously. Although tropical storms have lower wind speeds than hurricanes, they often bring life-threatening flooding and dangerous winds.

Stay informed

To follow National Weather Service reports in the Triangle, go to www.weather.gov/rah or follow your local weather service office on social media. For the National Hurricane Center, go to www.nhc.noaa.gov or find the center on social media.

[How to get severe weather alerts on your phone]

Download the Red Cross Emergency App or the ReadyNC app for weather alerts, preparation tips and important local information. For more North Carolina emergency information, go to www.nc.gov/agency/emergency-management or follow N.C. Emergency Management on social media.

Thanks folks,

SERVPRO of Johnston county

The drip that jumped over the pan!

5/11/2017 (Permalink)

As you see here some one didn't considered the issues involved in drip pan maintenance and was faced with many issues and discomfort until we arrived.

Hey folks,


    As I'm sure we all are aware, summer is fast approaching. That being said, I would like everyone to stay ever vigilant of the concerns that summer brings with it when considering your AC units. Surly most of you have already kicked your units into high gear and I would like to bring to your attention the things to keep in mind - my main area of focus concerning the units are: the drip pans that stop the condensation from spilling over and damaging your home. This is an easy detail to forget especially if your unit is located in the attic. This might not seem like a major issue but you can imagine it easily slipping your mind and not realizing you have a serious problem before it's too late. Soon you will have water stains on your ceilings and ruined insulation in the attic. I urge you to check your pans quite often and from time to time check the drain lines. A few minutes of your time could save you a few hundred dollars down the road.


 


Thanks for tuning in,


SERVPRO of Johnston County


 

Churches Are Not Immune

7/19/2016 (Permalink)

Day Care Interrupted By Sewage Backup

Churches are not immune from the varieties of water losses that afflict resident's and other commercial structures.

Recently, we have been involved with three large churches each experiencing a serious water loss. One had a large mold situation in their education building. Another had a lift pump failure on their sewage discharge system, and, the other had a fire suppression system failure in their bell tower. Each loss was significant and impacted the operation of each of the churches.

Do not think that losses such as these cannot or will not happen at your church. You must always be vigilant.

Some helpful hints:

1. Have the church's sewage system inspeacted by a certified plumber at least once a year. If your church operates a Day Care, semiannual inspections would be appropriate.

2. If your church is plumber with fire prevention suppression systems, they should be tested annually. Make sure that the heat sensors can tolerate the level of heat that we have been experiencing recently.

3. If your church has any stand alone structues it would be wise to keep the structure air conditioned and/or heated, depending on the season. This will minimize the opportunity for mold to get started.

More to follow in the days to come.

Red Cross Continued Support

6/14/2016 (Permalink)

McCall's Airplane Strike

SERVPRO® Pledges Ongoing Support to the American Red Cross Disaster Responder Program 

Red Cross recognizes SERVPRO for their contribution to disaster preparedness and recovery efforts 

Clayton, NC (Grassroots Newswire) June 1, 2016 -- The American Red Cross recently recognized SERVPRO®, a cleanup and restoration company, for participation in its Disaster Responder Program1.  As a Disaster Responder Program member, SERVPRO pledges a donation to the Red Cross in advance of disasters, allowing the organization to respond quickly and effectively to nearly 66,000 disasters annually, most of which are home fires. SERVPRO is entering their third year of partnership with the Red Cross; their donations to the organization to date exceed one million dollars. 

According to statistics cited by the Red Cross, seven people die in a home fire each day in the U.S. Aiming to reduce deaths and injuries caused by home fires by 25 percent by the end of 2019, the Red Cross launched a Home Fire Campaign in October of 2014. The support of SERVPRO and other Disaster Responder Program members allows the Red Cross to pursue their home fire prevention goals while they continue to provide critical services to disaster victims. 

“One of the reasons home fires account for the majority of the disasters the Red Cross responds to annually is that the risk for home fires exists all year long,” said George Hogshead, owner of SERVPRO of Johnston County. “Statistics compiled by the National Fire Protection Association (NFPA)2 show the majority of home fires are related to unattended cooking accidents – and cooking is something most people do every day.” 

Although SERVPRO’s business is helping business and home owners recover from fire, flood and other disasters, the company and its franchisees actively support disaster preparedness education, including fire prevention efforts. When disaster does strike, their relationships with major insurance companies combined with industry-leading job-management technology help smooth the path to rebuilding and restoration for home and business owners affected by the unexpected. 

“SERVPRO’s commitment to the Red Cross Disaster Responder Program means that, when disaster strikes, homeowners can count on the Red Cross to address their immediate needs and supply essential services,” said Hogshead. “Once the immediate emergency is under control, homeowners can count on the expertise of restoration specialists at SERVPRO of Johnston County to help them restore their property and move forward with their lives.” 

For fire prevention tips and information about fire and water damage restoration services, please visit www.SERVPRO.com. For more information on SERVPRO® of Johnston County, please contact George Hogshead at (919) 359-2599 or GHogshead@nc.rr.com.

Continuing Our Investment

5/31/2016 (Permalink)

Newest Fleet Addition

With a hot, new, wrap, today we rolled out the latest addition to our fleet of services vehicles.

The message we want to convey as we roll around Johnston County is that we are continuly investing in equipment, training, and, vehicles that will enable us to deliver superior, emergency services to the citizens of Johnston County.

HONK when we pass you by to let us know how you like the new wrap.

Exterminators Are Not Mold Remediators

5/25/2016 (Permalink)

Numerous times throughout the year we receive calls from homes owners telling us their Pest Control Company has adviced them that they have mold in their crawl space. And, that they have a solution - "Seal the crawl space and place a dehumidifier in the area to hold down humidity."

What do exterminators and pest control businesses do? They help you manage or exterminate pests.

Are they trained mold professionals? No!

Do they understand all there is to know about controlling the environment of a crawl space? No!

Are they happy to take more of your money without sufficient justification? You betcha!

When you call us to ask for a second opinion, we will step you through a question and answer process in hopes of helping you gain an understanding of what is going on. With knowledge, there is power. Power to make the right decision.

Of course, we will come and do our own inspection and advise you accordingly. You may, indeed, have a mold issue, and, we can address it for you. But, spending additional sums for sealing and dehumidifying a crawl space is compltely unnecessary...

So, be on guard. There are local Pest Control companies that are very good at what they do. SERVPRO of Johnston County is extremely good at what it does....

When Is Mold Really Mold

5/24/2016 (Permalink)

Camel Cricket Poop and Pine Tar

We often get calls from folks that think they have mold in their crawl space, asking us for an estimate to remediate or clean the area. In some cases it is not necessary, because, what the home owner is actually seeing is either, camel cricket poop or hardened wood tar or both.

It looks just like mold but it's not. How can you tell?

Try rubbing the surface with your finger to determine if the spot is hard or soft and dusty. If it's hard, it's probably cricket poop or wood tar.... If you are still not certain, give us call for some advice on what to do.

There's no sense spending money if you do not have to...

Holiday Weekend

3/22/2016 (Permalink)

Had They Only Turned Off The Water

Easter weekend is a few days away and many of us will be leaving town to visit with friends and family or just taking a brief respite from reality. The 3 and 4 day weekends like this require a little more thinking beyond packing what you want to wear.

More often than you might think, returning from a 3 or 4 day Holiday trip, it is not unusual for a home owner to find an enormous mess in their home from a sudden water leak or small fire...

Some things to think about before you close the door behind you:

1. Turn off the water to the house,

2. Make sure that all of the toilets that were flushed have refilled properly,

3. Unplug all of the appliances such as the toaster, and, coffee pot,

4. Do not turn the dishwasher on then leave,

5. Do not turn on the washing machine or dryer before you close the door behind you..

These are just a few things to think about before you jump in the car and head out. They are pretty simple and can save an avalanche of headaches when you return. 

Heavy Rains

3/3/2016 (Permalink)

Heavy rains have caused all sorts of problems for folks in Johnston County that have basements. As the water tables rise, so does the pressure of water below the basement floor. So much so that water will pour right through the concrete.

This can overwhelm or short out a sump pump or cause back-up problems with ceptic systems. The result can be a basement full of water, and/or sewage. Neither is fun to deal with....

It happens, and, when it does, we're here to help...

2015 was a very wet year. 2016 is off to a similar start. Be sure to keep your eye on rising water. 

Preventing frozen pipes this winter

1/4/2016 (Permalink)

When pipes freeze you risk ruptures and leaks that can be extremely damaging

Preventing and Thawing Frozen Pipes         

Being prepared and informed may help you to avoid the messy and often expensive issue of frozen pipes. The American Red Cross provides information and suggestions around how to prevent water pipes in the home from freezing, and how to thaw them if they do freeze.

 

 
Why Pipe Freezing is a Problem
Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the "strength" of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.
Preventing Frozen Pipes
Before the onset of cold weather, prevent freezing of these water supply lines and pipes by following these recommendations:
  • Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the basement, crawl space, attic, garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
During Cold Weather, Take Preventative Action
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.
To Thaw Frozen Pipes
  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.
Future Protection
  • Consider relocating exposed pipes to provide increased protection from freezing.
  • Pipes can be relocated by a professional if the home is remodeled.
  • Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
  • For more information, please contact a licensed plumber or building professional.

Holiday, candle and Christmas tree fire safety

12/21/2015 (Permalink)

Facts about home holiday fires

  • One of every three home Christmas tree fires is caused by electrical problems.
  • Although Christmas tree fires are not common, when they do occur, they are more likely to be serious. On average, one of every 31 reported home structure Christmas tree fires results in a death compared to an average of one death per 144 total reported home structure fires.
  • A heat source too close to the tree causes roughly one in every four of Christmas tree fires.
  • More than half (56 percent) of home candle fires occur when something that can catch on fire is too close to the candle.
  • December is the peak time of year for home candle fires.

Source: National Fire Protection Association

Holiday fire hazards

11/25/2015 (Permalink)

As the holiday season approaches and families gear up for decorating their homes and hosting large gatherings of friends and family, George Hogshead of SERVPRO® of Johnston County reminds homeowners to take note of some sobering statistics about home fire safety from the National Fire Prevention Association:

  • Cooking equipment is the leading cause of home structure fires. The three peak days for home cooking fires are Thanksgiving, Christmas Day and Christmas Eve.1
  • Candles fires peak in December. The top three days for candles fires are Christmas Day, Christmas Eve and New Year’s Eve.2
  • “These statistics are a serious reminder of how the excitement of holiday entertaining can quickly turn into a life-altering fire or even a tragic injury or death,” says Hogshead. “While glowing candles and elaborate meals set the stage for a great holiday get-together, homeowners need to exercise extra care in controlling the dangerous potential for fires.”

    According to the NFPA3, unattended cooking is by far the leading cause of home cooking fires, with frying posing the greatest fire risk and electric ranges posing a higher risk than gas ranges. Range top cooking in general started the majority of home cooking fires and caused 86 percent of related civilian deaths for the reporting period.

    While incidents of candle fires peaked in 2001 and have been falling since, candles are still one of the top 10 causes of U.S. home fires, according to the NFPA. As with cooking fires, unattended or abandoned candles account for a large portion of candle fires–almost 20 percent–but the most frequent cause of candle fires is placing the candle too close to something that can burn, like curtains, decorations or furniture.

    “It’s easy to see why cooking and candle fires both peak during the holiday season,” says Hogshead, “and it’s also easy to see why homeowners need to take extra care when decorating their homes or entertaining. A moment’s inattention at the stove or a guest repositioning a candle on a tabletop may be all it takes to turn the festivities into a fight to save property and lives. While our business is fire and water damage restoration and we stand ready to help at a moment’s notice if disaster does strike, our sincere hope is that our friends and neighbors will enjoy a fire-free and festive holiday season.”

    For more fire prevention tips and information about fire and water damage restoration services, please visit www.SERVPRO.com. For more information on SERVPRO® of Johnston County, please contact George Hogshead at (919) 359-2599 or GHogshead@nc.rr.com.

    1 http://www.nfpa.org/safety-information/for-consumers/causes/cooking

    2 http://www.nfpa.org/research/reports-and-statistics/fire-causes/candles

    3 http://www.nfpa.org/safety-information/for-consumers/holidays/put-a-freeze-on-winter-fires

    About SERVPRO®

    Founded in 1967, the SERVPRO® Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of nearly 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

    National Fire Prevention Month

    10/7/2015 (Permalink)

    Servpro of Johnston County fire tips

    Stay safe with these fire tips from SERVPRO of Johnston County

    Are you ready?

    8/25/2015 (Permalink)

    With National Preparedness Month approaching fast in September SERVPRO of Johnston County asks: Are you prepared for whatever life throws at you? Go check out the site at http://www.ready.gov/ to help you be ready when things go wrong.

    CCC Business Expo

    6/8/2015 (Permalink)

    The team at the booth.

    Had a great turnout for the Clayton Chamber of Commerce Business Expo. Met a lot of local community members and did some good networking.

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