The A,B,C’s of being A Production Technician at SERVPRO® of Johnston County
Our AMAZING production team!
Here we “grow” again! We love our current technicians here at SERVPRO® of Johnston County and so do our customers and clients. So much so that we’re growing our team of technicians! Exciting times here in Clayton NC!
As you might imagine the job of a SERVPRO® of Johnston County Production Technician isn’t for the faint of heart. However the pay is good and there is potential for growth. Add to that the bonus of working with an amazing fun team and being the hero on somebody’s worst day!
So when we’re interviewing candidates here’s the ABC’s of what we’re looking for…
#1 – Adaptable - adjective
- Capable of being or becoming adapted to new or varying situations.
“A Production Technician at SERVPRO® of Johnston County needs to be adaptable to situations from the dirty to the mundane. On any given day they may go from cleaning smoke and soot from a fire job to a water loss job extracting water and setting equipment to dry out. Or they may be shoveling out after a sewage backup or cleaning mold growth or moving contents from a home or business after a fire or water loss. Any of these situations may require our technicians to work in a tight crawlspace or attic or may require they perform demolition or any combination of the aforementioned.”
#2 – Aptitude - noun
- capacity for learning
- general suitability
“A Production Technician at SERVPRO® of Johnston County needs to have an aptitude for general cleanup and construction; Needs to be capable of learning industry specific applications and systems and; Needs to be suitable to the physical demands of the required duties.”
#3 – Attitude - adjective
- a mental position with regard to a fact or state.
- a feeling or emotion toward a fact or state.
- a bodily state of readiness to respond in a characteristic way to a stimulus (such as an object, concept, or situation).
“A Production Technician at SERVPRO® of Johnston County needs to have a positive mental attitude when working with customers in crisis; when working on a large job and; when working during inclement, cold or hot weather.”
#4 – Awareness - noun
- the quality or state of being aware : knowledge and understanding that something is happening or exists.
“A Production Technician at SERVPRO® of Johnston County needs to be aware of their surroundings in their words, deeds and actions, for safety, successful job completion and customer service and satisfaction purposes.”
#5 – Balanced - adjective
- being in a state of balance : having different parts or elements properly or effectively arranged, proportioned, regulated, considered, etc.
“A Production Technician at SERVPRO® of Johnston County needs to be able to balance home and work life to accommodate for on-call schedules, home life and personal recharging activities.”
#4 – Bright - adjective
- intelligent, clever
- auspicious, promising
“A Production Technician at SERVPRO® of Johnston County needs to be able to use their resources to figure tricky situations out.”
#4 – Communicate - verb
- to convey knowledge of or information about: to make known.
- to reveal by clear signs.
- to transmit information, thought, or feeling so that it is satisfactorily received or understood by two or more parties.
“A Production Technician at SERVPRO® of Johnston County needs to be able to convey relevant information to customers, teammates and superiors, either verbally or using written communication. Our technicians also need to excel at listening during training, when with customers and when working with teammates and superiors.”
When Lightning Strikes Your Home
When lightning strikes a building, the electricity often surges through a home's wiring or plumbing system, searching for the quickest possible route to the ground. The most common place for a fire to ignite is in the attic, when a lightning bolt comes through the roof or top of the house.
While staying inside your home, away from doors and windows, is the safest place to be during a storm, a couple of dangers exist inside the home when lightning is involved, regardless of whether you have lightning protection in place.
- Power Surges: When lightning strikes a house, the electricity often surges through a home’s wiring or plumbing system, searching for the quickest possible route to the ground. Make sure to unplug any electronics (especially valuable ones like TVs or computers), or they could be destroyed. Avoid running water during a lightning storm. You could get electrocuted if you are touching or standing near water or any electronics that are plugged into walls.
- Fire: When lightning shoots through a home, there’s a risk for fire. The most common place for a fire to ignite is in the attic, when a lightning bolt comes through the roof or top of the house. However, the heat from the electricity of a lightning bolt that runs through the walls inside your plumbing or wiring could start a fire as well. You may notice it immediately, or it may burn slowly inside the walls without your realizing it for some time.
What to do if your property experiences a direct lightning strike.
- If you see fire or smell smoke, evacuate the property immediately.
- Call 911 and report to them that your property was struck by lightning. Do this regardless of whether or not you detect a smoke or fire.
- The fire department will search and assess your property using specialized equipment that detects heat signatures.
- Once your home is assessed and found to be safe, you will be able to return inside.
- Call your insurance company and explain what has happened.
- Call a trustworthy electrician to come out and inspect your home wiring. If you need recommendations, we’re happy to help!
- Check your roof for damage. Whether it’s a small hole in the roof, damaged shingles, or major fire damage, SERVPRO of Johnston County has emergency response available to prevent further damage and to restore your property and make it "Like it never even happened."
North Carolina ranks 6th in the country for lightning strike home insurance claims. In 2018 there were 3,119 filed insurance claims for lightning strikes. The average claim was nearly $12,000.
Mold in your home
Mold growth on drywall
A 2003 University of Arizona study found that 100 percent of homes have mold, albeit not always the dangerous types of mold that may cause illness. Still, mold spores are everywhere and when given the chance to flourish and grow mold issues can be quite costly. Here are some tips to prevent mold growth in your home.
- Caulk around water fixtures: The kitchen and bathroom are the areas mold likes the best. Mold grows best in damp environments. By caulking around your faucets, tubs, showers and toilets you’re preventing water from getting into areas that can’t be dried quickly. Check yearly for any cracks or growth on your caulking. Replace the caulk as needed.
- Clean out your gutters: Not only will you prevent things like flooding around your foundation, you’ll reduce the chance for mold growth. Standing water in your gutters can lead to water leaking into exterior walls. Not only will you reduce the chance of water leaking into your home, you’ll extend the life of your gutters by keeping them free of debris that causes drainage issues.
- Caulk around the outside your windows. Not only will you prevent rain or irrigation water from entering your home and causing problems you’ll save on energy costs by reducing air leaks through the windows.
- Immediately repair roof leaks, no matter how small. Fixing a small leak is less expensive than allowing the problem to grow, and it will grow. Inspect your attic and any unused rooms quarterly for any leaks. Have small issues repaired immediately to prevent having to replace a larger section of your roof or flashing, or worse, having to have mold remediation in your home.
- Do you have a crawl space under the home? Just like you need to inspect your attic regularly for any leaks also check your crawlspace. Look for pools of moisture, wet soil or white lines on the foundation walls. Keep your vents open in the summer and closed in the winter.
- Clean your washing machine regularly. Does your laundry smell like mildew? It may be a dirty washing machine. Check your machine’s owner’s manual for cleaning instructions.
- Keep your HVAC system properly maintained and running. Running your AC in the summer and heat in the winter reduces the amount of moisture in the air, circulates and filters the air. However, if your drip pan overflows from lack of maintenance it’s a prime environment for mold growth.
Using these tips can help reduce the number of mold spores in your home as well as take away the moist environment needed for mold to grow and thrive. If you find mold growth in your home call SERVPRO of Johnston County (919) 359-2599. We are mold mitigation and cleanup specialists.
Why quick response water damage mitigation is important
Water damage left unchecked will destroy subflooring causing unhealthy and dangerous living conditions.
Water quickly spreads throughout your property, saturating everything in its path.
Water is absorbed into walls, floors, upholstery, and belongings.
Furniture finishes may bleed, causing permanent staining on carpets.
Photographs, books, and other paper goods start to swell and warp.
Hours 1 - 24:
Drywall begins to swell and break down.
Metal surfaces begin to tarnish.
Furniture begins to swell and crack.
Dyes and inks from cloth and paper goods spread and stain.
A musty odor appears.
48 Hours to 1 Week:
Mold and mildew may grow and spread.
Doors, windows, and studs swell and warp.
Metal begins to rust and corrode.
Furniture warps and shows signs of mold.
Paint begins to blister.
Wood flooring swells and warps.
Serious bio-hazard contamination is possible.
More Than 1 Week:
Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.
Preparing your home for vacation to prevent disasters
Last week we received two emergency water loss calls back to back from customers just returning from their Spring Break 2019 vacations. One was caused from a faulty toilet water supply line, the other from a ruptured water heater. We were quick to respond to both jobs and were able to begin the process of drying and cleaning up these homes to prepare for the restoration process. We are well on our way to returning these homes “Like it never even happened.” However, we know that these families would have preferred these disasters never happened in the first place. So we’ve come up with a checklist to help other families do all they can to prevent such disasters.
To avoid the possibility of a fire or water disaster while you’re on vacation:
- Unplug all small appliances and electronic devices. Except those you use to monitor your home such as security lighting timers.
- Never run your clothes dryer when you’re not at home.
- Put the water heater in “vacation” mode.
- Turn OFF water valves to the
- washing machine (FYI washing machine water supply hoses need to be replaced every 7 years).
- Set your thermostat to a temperature closer to outside temps (warmer in the summer, cooler in the winter) but which still protects your plants, pets and furniture. We recommend 82° in the warmer months and 60° in the cooler months.
- Make sure your smoke detectors are working properly.
- Leave your emergency contact information with a neighbor.
We are here to help SERVPRO® of Johnston County call us 24 hours a day at (919) 359-2599
A plan for business owners to prepare for unpreventable disasters
An average of 50% of all small businesses never reopen their doors after facing a water or fire disaster. Yet, many small businesses don’t have an emergency response plan in place to minimize the impact of a such a disaster. SERVPRO® of Johnston County can create a completely free of cost Emergency Ready Profile for any business, large or small.
With the SERVPRO® Emergency Ready Profile:
1) You’ll have an immediate plan of action at your fingertips. The SERVPRO®Emergency Ready Profile will be available to you as both hard copy and digitally, so that you have access to important emergency information about your building. Whether you own or rent your space having an SERVPRO® Emergency Ready Profile will save you time, money and headache should a disaster occur. 2) You’ll know where to find the utility shut-offs. Depending on the size and nature of a disaster, it might be imperative that somebody immediately shut off the gas, water, and/or electricity. During the SERVPRO® Emergency Ready Profileappointment we will tag and photograph each shut-off valve location. The profile will also note anything special about their locations. 3) You’ll have access to all your information in one place. Your SERVPRO® Emergency Ready Profile will contain: a) all the numbers you’ll need for utilities, insurance and local authorities. b) The age of your building as well as materials used.c) Parking information for emergency services.
If you’ve never thought about creating an Emergency Ready Profile now is the time to start. Because disaster rarely offers a warning, you don’t want to be caught off-guard when it strikes. Call Your SERVPRO® of Johnston County to get your personalized Emergency Ready Profile today!
CE Classes for Insurance Professionals
On April 30th 2019 SERVPRO® of Johnston County will host two CE Classes for insurance professionals.
These classes are:
- Ethics and the Insurance Professional #208425 (3 credit hours)
- Understanding the Basics of Hoarding and the Claim Effect #209715 (2 credit hours)
Ethics will begin at 9a.m. sharp. Come a little early to get some coffee and breakfast and network with other professionals.
Lunch will be served at Noon.
Hoarding will begin at 1p.m and end at 3p.m.
These CE Classes will be held at the Rainbow Lanes in Clayton NC. Classes are free to attend and a light breakfast and full buffet lunch will be served, also free of charge*.
Please RSVP to jfeld@SERVPROjohnstoncounty.com by April 28th. Feel free to invite other insurance professionals!
*If you are required by your carrier to pay for CE Classes the cost will be $10 cash. We will provide receipts.
Financing now available
Disaster often strikes at the most inconvenient time. I have yet to speak with a homeowner that was completely prepared to deal with the aftermath of storm, water, fire or mold damage. Even with superior insurance coverage you may have to cover a deductible. And you may or may not have the emergency funds to cover that deductible. Or, perhaps, since your home is already torn up, now would be the perfect time to upgrade to those finishes you’ve been dreaming of but the insurance only allows the funding to replace what you had before and you just don’t have enough stashed away right now.
Well…we have an option for you…
We can now offer an avenue for you to finance the repairs and restoration for your home. Go to www.greensky.com/consumer to learn more!
Call us SERVPRO of Johnston (919) 359-2599
Who prayed for rain?
Rain, Rain, Go AWAY!
2018 was the wettest year on record for North Carolina, with an astounding 59.2” of rain as of December 28th. All that rain brought in loads of wet crawlspace, leaky roofs and mold calls for us here at SERVPRO of Johnston County. Yet the rain just keeps on falling. Since January 1st 2019 we have already seen 7.41” of rainfall (and it’s raining again today!). As you can imagine the calls for wet crawlspaces, leaky roofs and mold just keep pouring in.
Protect your home and the health of your family by checking to make sure your crawlspace is dry. A wet crawlspace can lead to a moldy crawlspace. Mold in your crawlspace can affect the air quality in your home.
If you find that your crawlspace is wet
- Find where the water is coming in then find out what you can do to stop continued water intrusion. (If you need help locating the source give us a call! 919-325-2599)
- Make sure your gutter downspouts are moving the water away from your foundation. The use of a downspout diverter or splash block can be very inexpensive way to move the water away from your foundation.
- Open all the wall vents to increase airflow.
- If you have a vapor barrier in place, mop up any standing water and check for holes or tears.
If you’ve already taken steps to dry out a wet crawlspace and it isn’t drying after a few days, without further water intrusion, call us in. We have the equipment and expertise to dry it out and keep your home safe and dry.
SERVPRO of Johnston County
Greasy clogged drains. Ewwww.
Don't let your pipes get clogged with a greasy mess
Here at SERVPRO of Johnston County we see all sorts of water damage caused by all kinds of plumbing disasters. Whether the damage is caused by mechanical failure, human error, storms or accidents we are equipped to deal with them all. However, some are preventable. Today we focus on a preventable disaster that starts in the kitchen. Greasy clogged pipes! YUCK! Never pour any type of fat or grease such as butter, cooking oil, ice cream, gravy, or bacon fat into your pipes or toilets. Not only to save our local sewage pipes and water treatment plants but to save you big bucks on repair costs to your home. Nobody wants raw sewage to back up into your house or yard and cost you big money for the cleanups and plumbing repairs!
Let's all do our part to avoid this! Here are a few tips:
*Do NOT pour grease down the sink or toilet!
*Do NOT use hot water to rinse fat, oil, or grease off pots/pans/plates! Even degreasing soap & hot water cannot eliminate fats, oils or grease. Sure it melts into an easy to remove liquid, but then, it re-forms in the pipes as a hard gunky mess. Over time this can build up and completely clog your pipes.
- Scrape ALL food scraps in the trash or catch them with a sink strainer.
- Wipe greasy dishes with dry paper towels before rinsing or washing.
- Pour hot fat, oil, or grease into a can or container. Allow to cool or harden then toss it in the regular trash.
If your drains are running slowly and you think there may be a greasy clog it's best to call in a professional to remove the clog before damages occur. If you need help finding a trusted professional give us a call.