Recent Posts

Why quick response water damage mitigation is important

5/30/2019 (Permalink)

Water Damage Why quick response water damage mitigation is important Water damage left unchecked will destroy subflooring causing unhealthy and dangerous living conditions.

Within Minutes

Water quickly spreads throughout your property, saturating everything in its path.

Water is absorbed into walls, floors, upholstery, and belongings.

Furniture finishes may bleed, causing permanent staining on carpets.

Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

Drywall begins to swell and break down.

Metal surfaces begin to tarnish.

Furniture begins to swell and crack.

Dyes and inks from cloth and paper goods spread and stain.

A musty odor appears.

48 Hours to 1 Week:

Mold and mildew may grow and spread.

Doors, windows, and studs swell and warp.

Metal begins to rust and corrode.

Furniture warps and shows signs of mold.

Paint begins to blister.

Wood flooring swells and warps.

Serious bio-hazard contamination is possible.

More Than 1 Week:

Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

Preparing your home for vacation to prevent disasters

5/1/2019 (Permalink)

Last week we received two emergency water loss calls back to back from customers just returning from their Spring Break 2019 vacations. One was caused from a faulty toilet water supply line, the other from a ruptured water heater. We were quick to respond to both jobs and were able to begin the process of drying and cleaning up these homes to prepare for the restoration process. We are well on our way to returning these homes “Like it never even happened.” However, we know that these families would have preferred these disasters never happened in the first place. So we’ve come up with a checklist to help other families do all they can to prevent such disasters.

To avoid the possibility of a fire or water disaster while you’re on vacation:

  • Unplug all small appliances and electronic devices. Except those you use to monitor your home such as security lighting timers.
  • Never run your clothes dryer when you’re not at home.
  • Put the water heater in “vacation” mode.
  • Turn OFF water valves to the
  1. dishwasher
  2. washing machine (FYI washing machine water supply hoses need to be replaced every 7 years).
  3. sinks 
  4. toilets
  • Set your thermostat to a temperature closer to outside temps (warmer in the summer, cooler in the winter) but which still protects your plants, pets and furniture. We recommend 82° in the warmer months and 60° in the cooler months.
  • Make sure your smoke detectors are working properly. 
  • Leave your emergency contact information with a neighbor. 

We are here to help SERVPRO® of Johnston County call us 24 hours a day at (919) 359-2599

A plan for business owners to prepare for unpreventable disasters

4/5/2019 (Permalink)

An average of 50% of all small businesses never reopen their doors after facing a water or fire disaster. Yet, many small businesses don’t have an emergency response plan in place to minimize the impact of a such a disaster. SERVPRO® of Johnston County can create a completely free of cost Emergency Ready Profile for any business, large or small.

With the SERVPRO® Emergency Ready Profile:

1) You’ll have an immediate plan of action at your fingertips. The SERVPRO®Emergency Ready Profile will be available to you as both hard copy and digitally, so that you have access to important emergency information about your building. Whether you own or rent your space having an SERVPRO® Emergency Ready Profile will save you time, money and headache should a disaster occur. 2) You’ll know where to find the utility shut-offs. Depending on the size and nature of a disaster, it might be imperative that somebody immediately shut off the gas, water, and/or electricity. During the SERVPRO® Emergency Ready Profileappointment we will tag and photograph each shut-off valve location. The profile will also note anything special about their locations. 3) You’ll have access to all your information in one place. Your SERVPRO® Emergency Ready Profile will contain: a) all the numbers you’ll need for utilities, insurance and local authorities. b) The age of your building as well as materials used.c) Parking information for emergency services.

 If you’ve never thought about creating an Emergency Ready Profile now is the time to start. Because disaster rarely offers a warning, you don’t want to be caught off-guard when it strikes. Call Your SERVPRO® of Johnston County to get your personalized Emergency Ready Profile today!

CE Classes for Insurance Professionals

3/25/2019 (Permalink)

On April 30th 2019 SERVPRO® of Johnston County will host two CE Classes for insurance professionals.

These classes are:

  • Ethics and the Insurance Professional #208425 (3 credit hours)
  • Understanding the Basics of Hoarding and the Claim Effect #209715 (2 credit hours)

Ethics will begin at 9a.m. sharp. Come a little early to get some coffee and breakfast and network with other professionals.

Lunch will be served at Noon.

Hoarding will begin at 1p.m and end at 3p.m.

These CE Classes will be held at the Rainbow Lanes in Clayton NC. Classes are free to attend and a light breakfast and full buffet lunch will be served, also free of charge*.

Please RSVP to by April 28th. Feel free to invite other insurance professionals!

*If you are required by your carrier to pay for CE Classes the cost will be $10 cash. We will provide receipts.

Financing now available

3/5/2019 (Permalink)

General Financing now available Greensky Financing

Disaster often strikes at the most inconvenient time. I have yet to speak with a homeowner that was completely prepared to deal with the aftermath of storm, water, fire or mold damage. Even with superior insurance coverage you may have to cover a deductible. And you may or may not have the emergency funds to cover that deductible. Or, perhaps, since your home is already torn up, now would be the perfect time to upgrade to those finishes you’ve been dreaming of but the insurance only allows the funding to replace what you had before and you just don’t have enough stashed away right now.

Well…we have an option for you…

We can now offer an avenue for you to finance the repairs and restoration for your home. Go to to learn more!

Call us SERVPRO of Johnston (919) 359-2599

Who prayed for rain?

2/27/2019 (Permalink)

Rain, Rain, Go AWAY!

2018 was the wettest year on record for North Carolina, with an astounding 59.2” of rain as of December 28th. All that rain brought in loads of wet crawlspace, leaky roofs and mold calls for us here at SERVPRO of Johnston County. Yet the rain just keeps on falling. Since January 1st 2019 we have already seen 7.41” of rainfall (and it’s raining again today!). As you can imagine the calls for wet crawlspaces, leaky roofs and mold just keep pouring in.

Protect your home and the health of your family by checking to make sure your crawlspace is dry. A wet crawlspace can lead to a moldy crawlspace. Mold in your crawlspace can affect the air quality in your home.

If you find that your crawlspace is wet

  1. Find where the water is coming in then find out what you can do to stop continued water intrusion. (If you need help locating the source give us a call! 919-325-2599)
  2. Make sure your gutter downspouts are moving the water away from your foundation. The use of a downspout diverter or splash block can be very inexpensive way to move the water away from your foundation.
  3. Open all the wall vents to increase airflow.
  4. If you have a vapor barrier in place, mop up any standing water and check for holes or tears.

If you’ve already taken steps to dry out a wet crawlspace and it isn’t drying after a few days, without further water intrusion, call us in. We have the equipment and expertise to dry it out and keep your home safe and dry.

SERVPRO of Johnston County


Greasy clogged drains. Ewwww.

2/26/2019 (Permalink)

Community Greasy clogged drains. Ewwww. Don't let your pipes get clogged with a greasy mess

Here at SERVPRO of Johnston County we see all sorts of water damage caused by all kinds of plumbing disasters. Whether the damage is caused by mechanical failure, human error, storms or accidents we are equipped to deal with them all. However, some are preventable. Today we focus on a preventable disaster that starts in the kitchen. Greasy clogged pipes! YUCK! Never pour any type of fat or grease such as butter, cooking oil, ice cream, gravy, or bacon fat into your pipes or toilets. Not only to save our local sewage pipes and water treatment plants but to save you big bucks on repair costs to your home. Nobody wants raw sewage to back up into your house or yard and cost you big money for the cleanups and plumbing repairs!

Let's all do our part to avoid this! Here are a few tips:
*Do NOT pour grease down the sink or toilet!
*Do NOT use hot water to rinse fat, oil, or grease off pots/pans/plates! Even degreasing soap & hot water cannot eliminate fats, oils or grease. Sure it melts into an easy to remove liquid, but then, it re-forms in the pipes as a hard gunky mess. Over time this can build up and completely clog your pipes.
* DO

  • Scrape ALL food scraps in the trash or catch them with a sink strainer.
  • Wipe greasy dishes with dry paper towels before rinsing or washing.
  • Pour hot fat, oil, or grease into a can or container. Allow to cool or harden then toss it in the regular trash.

If your drains are running slowly and you think there may be a greasy clog it's best to call in a professional to remove the clog before damages occur. If you need help finding a trusted professional give us a call.

An Ounce of Prevention is Worth a Pound of Cure- Preparing Your Home for the Coming Cold Months

11/27/2018 (Permalink)

Benjamin Franklin famously advised fire-threatened Philadelphians in 1736 that “An ounce of prevention is worth a pound of cure.” Clearly, preventing disasters is preferable to living with the aftermath, but to what extent can we protect our homes from natural disasters? Winter is coming so what can you do this fall to prepare your home and property to prevent as much damage as possible?

  1. The bulk of calls we receive in winter stem from exposed water pipes. The worst of these come from unconditioned spaces like attics, garages and crawl spaces. So this weekend check your crawlspace, your attic and your garage for exposed pipes. Insulating pipes is an easy enough job for the typical homeowner to tackle using spray insulation foam for pipes or foam tubing you can find at your local hardware store. Or, you can hire a handyman or plumber to tackle this chore. Check the condition of the pipes and insulation yearly. Pipes and fittings wear out over time. Replacing worn out pieces before failure is a huge cost saver.
  1. Check to make sure your outdoor garden hoses are disconnected and insulate the hose bib from frost.
  2. Check to make sure your attic is insulated to the proper R rating.  Then, check to make sure the water supply pipes are insulated and that the insulation tubes, or foam, are well secured and in good condition Check for cracks, splits or weak areas in the tubing or foam.
  3. If you have a crawlspace close the vents from the outside. Then go into your crawl space with a good flashlight and check to make sure those water pipes are insulated and that the insulation tubes, or foam, are well secured and in good condition.  Keep your heat on during the coldest months, even if you’re going away. You can keep it lower than when you’re home to save on energy costs, but make sure to open up cabinet doors on outside walls where there are water pipes just in case there’s a cold snap while you’re away.
  1. Get a fall/winter tune up for your furnace and change your air filters. Your HVAC contractor will make sure all the parts are in good working condition so you don’t lose heat when you need it most. Changing your air filters regularly will prevent your system from having to work too hard. That will not only save you money in the short term it will increase the lifespan of your HVAC system.
  2. Clear out all your gutters from leaf debris and roofing gravel. If your gutters are full of debris the water cannot flow out. Gutters full of frozen material and ice are very heavy and can cause expensive damage to your home. So pull out some waterproof work gloves, safety goggles and a tall ladder this weekend and get them cleaned out. Or go ahead and hire an insured handyman to tackle this laborious chore. Bonus… Hang your Christmas lights while you’ve got the ladder out!
  3. Trim away tree limbs that hang over or near your home, especially if they’re dead or damaged. Not only will trimming the trees make them beautiful in the spring, your home will be better protected in case we have an ice or wind storm this winter. The last thing you’re going to want to deal with when it is cold out and icy is a tree limb through your roof or window.

The North Carolina Piedmont Region winters are unpredictable. We might just get rain and just a few days under freezing or we might get an ice storm that coats the entire region or we might get an inch or two of snow and weeks of below freezing weather. It’s best to play it safe and get as prepared as possible. In the case of ice and snow our roads become impassable and dangerous, even for emergency crews. If there is a flood in your home or a tree through your roof we will do our best to get to your home as soon as safety allows. Here are a few things you can do if a disaster should occur at your home.

  1. Shut off the source of the water at the water main if you can. If you cannot get to the water main shut the water to that pipe off.
  2. Turn off the circuit breakers for wet areas of your home, when access to the power panel is safe from electrical shock.
  3. Move any valuables out and away from the damaged or wet areas.
  4. If a tree falls into your home block off access to that part of the home. Create a barrier to block drafts.     

Even with careful planning and preparation things can, and do, go wrong. From old plumbing to household accidents flooding keeps us here at SERVPRO of Johnston County busy all year long.  

If you need help finding a trusted and insured plumber, HVAC technician or handyman in our area give us a call 919-359-2599 we are here to help!

By: Juju Clayson-Feld, Director of Customer Service, SERVPRO of Johnston County

Insurance Agents - Get Your CE's with SERVPRO!

7/16/2018 (Permalink)

SERVPRO of Johnston County is proud to host two CE courses for North Carolina Insurance Professionals on August 14, 2018!

Come attend "Ethics to Work by for Insurance Professionals," and "Don't Be Taken to the Cleaners" and earn 5 Continuing Education hours.

No cost to you; however, if company guidelines require you to pay, each class is $15. Lunch will be provided.

Happy Independence Day!

6/28/2018 (Permalink)

Happy Independence day from our team to you!

While you enjoy cookouts and family fun, please keep in mind fire and water safety. Especially with grills, fryers, sparkers and fire crackers. Keep these items at least three-feet from the wall of the house and out of the grass to prevent fire.

We are so grateful to celebrate another year here, thanks to our community and you!